We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.<br><br>Responsibilities:<br>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.<br>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.<br>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.<br>• Independently identify and resolve customer concerns by providing timely and effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.<br>• Maintain a strong understanding of company products and services to provide informed support.<br>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.<br>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.<br>• Track and document customer interactions accurately using data entry tools and systems.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
