We are looking for a skilled Permits Coordinator/Customer Service specialist to join our Home Comfort Division in Middle River, Maryland. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing permits and delivering outstanding customer service. This is an excellent opportunity to contribute to a dynamic team within the energy and natural resources industry.<br><br>Responsibilities:<br>• Coordinate permit applications and ensure timely submissions to relevant authorities.<br>• Assist customers with inquiries, providing clear and thorough responses to ensure satisfaction.<br>• Maintain and update records related to permitting and customer interactions.<br>• Perform accurate data entry tasks, managing alphanumeric information with precision.<br>• Handle incoming calls in a call center environment, addressing concerns and resolving issues.<br>• Generate detailed reports using Microsoft Excel to support operational analysis.<br>• Organize and file documents systematically for easy access and retrieval.<br>• Collaborate with other departments to streamline processes and improve service delivery.<br>• Monitor the status of permits and follow up with appropriate parties as needed.

• Proven experience in customer service, preferably in a call center setting.<br>• Strong skills in records maintenance and data entry, including alphanumeric input.<br>• Proficiency in Excel for creating and managing spreadsheets.<br>• Ability to prepare detailed reports with accuracy and attention to detail.<br>• Familiarity with filing systems and document organization.<br>• Excellent communication skills to address customer inquiries professionally.<br>• Ability to multitask and prioritize responsibilities in a fast-paced environment.<br>• Prior experience in permit coordination or related administrative roles is a plus.

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