<p><strong>End-User Support</strong></p><ul><li>Provide Level 1–2 support for desktops, laptops, mobile devices, and peripherals.</li><li>Troubleshoot Windows OS issues, application errors, login problems, and profile-related issues.</li><li>Assist users with account/password resets and access-related concerns.</li></ul><p><strong>Citrix Support</strong></p><ul><li>Support Citrix Virtual Apps and Desktops (XenApp/XenDesktop) environments.</li><li>Troubleshoot Citrix session connectivity issues, slow logins, profile loading issues, and application launch failures.</li><li>Assist with provisioning and updating virtual desktops or published applications under senior admin guidance.</li><li>Perform basic management tasks in Citrix Studio and Citrix Director (session monitoring, disconnects, resets).</li><li>Work with system administrators to resolve escalated Citrix-related issues.</li></ul><p><strong>Hardware & Software</strong></p><ul><li>Install, configure, and troubleshoot software applications and security updates.</li><li>Diagnose computer hardware issues and perform repairs or replacements.</li><li>Maintain an inventory of hardware, accessories, and end-user equipment.</li></ul><p><strong>Networking & Connectivity</strong></p><ul><li>Troubleshoot network-related issues affecting Citrix connectivity (VPN, Wi-Fi, DNS, latency).</li><li>Assist with basic networking tasks such as checking switch ports or verifying user connections.</li></ul><p><strong>Documentation & Process</strong></p><ul><li>Maintain accurate ticketing notes, technical documentation, and user guides.</li><li>Follow ITIL-based processes for incident resolution and request fulfillment.</li><li>Ensure adherence to security protocols and company IT policies.</li></ul><p><br></p>
We are seeking a skilled Cloud Infrastructure Engineer to manage and optimize cloud-based environments across multiple platforms. This role involves maintaining high availability, performance, and security of cloud resources, while collaborating with internal teams and external partners to ensure seamless operations. <br> Key Responsibilities: <br> Configure and maintain virtual machines, storage solutions, and application service plans across cloud platforms Monitor system performance and recommend improvements for reliability and efficiency Collaborate with DevOps and support teams to resolve infrastructure and user-facing issues Stay current with cloud technologies and industry best practices to inform strategic decisions Partner with vendors and consultants to support cloud implementation and ongoing operations Review cloud billing and usage reports to identify cost-saving opportunities Implement and maintain robust security protocols for cloud-based assets Coordinate with third-party auditors to assess infrastructure security Contribute to disaster recovery planning and execution Maintain accurate diagrams and documentation of cloud architecture Develop and update internal glossaries and resource catalogs
A Systems Engineer is responsible for designing, implementing, and maintaining IT systems and infrastructure to ensure reliability, security, and efficiency. This role bridges technical expertise with strategic planning, ensuring systems meet organizational goals and compliance standards. <br> Key Responsibilities Develop and implement scalable infrastructure solutions (cloud and on-premise). Define system requirements and architecture diagrams. Install and configure hardware, software, and networking components. Create and maintain system documentation and SOPs. Monitor system performance and implement improvements. Perform regular system audits, backups, and disaster recovery planning. Develop automation scripts and Infrastructure as Code (IaC) for deployments. Integrate subsystems and troubleshoot compatibility issues. Implement cybersecurity best practices and ensure compliance with standards. Work with cross-functional teams (IT, development, vendors) to resolve issues. Provide technical guidance and mentorship to entry level engineers.
<p>We are seeking a skilled Network Engineer with expertise in Microsoft Azure to design, implement, and maintain secure, scalable, and high-performing network solutions. This role will focus on hybrid and cloud-based environments, ensuring seamless connectivity and optimal performance across our enterprise infrastructure.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, and manage Azure networking components (Virtual Networks, VPN Gateways, ExpressRoute, Network Security Groups, Azure Firewall).</li><li>Implement and maintain hybrid connectivity between on-premises and Azure environments.</li><li>Monitor and optimize network performance, availability, and security using Azure-native tools and third-party solutions.</li><li>Troubleshoot network issues across cloud and on-prem environments.</li><li>Collaborate with cloud architects, security teams, and application owners to ensure compliance and best practices.</li><li>Develop and maintain network documentation, diagrams, and operational procedures.</li><li>Stay current with emerging Azure networking technologies and recommend improvements.</li></ul><p><br></p><p><br></p>
