<p>· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.</p><p>· Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.</p><p>· Serves as primary point of contact to set up and maintain network security.</p><p>· Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.</p><p>· Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.</p><p>· Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.</p><p>· Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems.</p><p>· Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done.</p><p>· May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company.</p><p>· </p>
<p>We are seeking a DevOps Engineer to join a fast-paced, collaborative team focused on building scalable, secure, and automated infrastructure to support modern application development. This role is ideal for someone passionate about automation, cloud-native technologies, and continuous improvement.</p><p>Responsibilities</p><ul><li>Design, implement, and maintain CI/CD pipelines to support rapid and reliable software delivery.</li><li>Collaborate with development teams to containerize applications and deploy microservices across cloud environments.</li><li>Manage infrastructure as code using tools like Terraform, CloudFormation, or Pulumi.</li><li>Monitor system performance, availability, and security across environments.</li><li>Automate operational tasks and streamline deployment workflows.</li><li>Support cloud migration and modernization initiatives.</li><li>Troubleshoot and resolve issues across the development and production environments.</li><li>Champion DevOps best practices and mentor team members on tooling and processes.</li></ul><p><br></p>
