Job Description – Sales Support (Finished Sales) We are looking for an efficient and detail-oriented administrative support detail oriented to join our dynamic Finished Sales team. This contract to permanent role is ideal for someone who thrives in a fast-paced environment, is eager to take on new responsibilities, and seeks opportunities for detail oriented growth within the Sales department. Successful candidates must be flexible to work extended hours during peak seasons—including weekends—and be willing to travel out of state with reasonable notice. Must have experience with Order Entry, not just data entry. <br> Key Responsibilities: Expedite daily order entry with high attention to accuracy and detail Assist in identifying and resolving operational challenges as they arise Coordinate deliveries and proactively communicate logistics to clients Maintain accurate customer profiles in the CRM system Manage multiple spreadsheets and oversee a variety of projects Respond promptly to customer inquiries via phone and email Document and refine internal procedures to drive efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Evaluate plant inventory quality, quantity, and status in the greenhouse as needed Generate comprehensive reports for sales analysis and order entry for both internal and client use Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide general support to the sales department, including pre-order bookings and weekly reporting
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
