We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
We are looking for a driven and detail-oriented Account Manager to join our team in Brea, California. This Contract to permanent position offers a unique opportunity to grow within a dynamic environment while building expertise in sales, operations, and customer account management. Over the course of a structured development program, you will gain hands-on experience managing accounts, negotiating contracts, and collaborating across departments to ensure seamless delivery and customer satisfaction.<br><br>Responsibilities:<br>• Analyze demand forecasts and create import schedules that optimize cost, lead time, and capacity, while approving purchase orders within set limits.<br>• Negotiate rates and contracts with international suppliers and freight carriers, including setting payment terms, delivery agreements, and monitoring shipment progress.<br>• Collaborate with internal teams such as operations, marketing, product development, and accounting to ensure timely and budget-friendly delivery of customer orders.<br>• Manage assigned retail and wholesale accounts by overseeing sampling, production, import logistics, and fulfillment processes while addressing inquiries and driving account growth.<br>• Develop strategic sales proposals for prospective national retailers and present tailored solutions to senior buyers to expand market presence.<br>• Maintain accurate sales pipelines and pricing strategies, balancing revenue goals and profitability through margin analysis.<br>• Identify inefficiencies in operations and implement improvements to enhance performance, reduce costs, and elevate customer satisfaction.<br>• Provide leadership on continuous improvement projects, ensuring processes align with business objectives and deliver measurable results.<br>• Support business growth by crafting and executing initiatives to secure reorders and design account-specific development programs.
