<p><strong>IT Support Specialist II – Technical Help Desk</strong></p><p>Join a growing organization as an IT Support Specialist II, delivering exceptional second-level technology support across our enterprise systems. This role offers a dynamic environment where you’ll leverage your troubleshooting skills and knowledge of Windows platforms, Active Directory, and communications infrastructure to improve user experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver advanced technical assistance to employees using computers, mobile devices, and collaboration tools.</li><li>Manage and maintain accurate records in our service ticketing system, ensuring issues are resolved promptly.</li><li>Set up and provide support for desktops, laptops, and peripherals across the organization.</li><li>Troubleshoot and resolve hardware/software issues in partnership with internal tech teams and external vendors.</li><li>Provide hands-on mobile device configuration, support, and troubleshooting.</li><li>Evaluate technology issues and report on recurring problems or user feedback trends.</li><li>Actively expand your understanding of new technologies to support end-users effectively.</li><li>Assist with A/V and conferencing equipment as needed for business meetings.</li><li>Participate in technology inventory tracking and software patching efforts.</li></ul><p><strong>Special Assignments:</strong></p><ul><li>Travel to various office sites, including remote locations, with potential short notice (up to 25% of the time).</li><li>Offer on-site and after-hours support for key business events or urgent needs, including weekend and night shifts on a rotating schedule.</li><li>Assist in equipment transport, setup, and user support for project locations or temporary offices.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree preferred.</li><li>Minimum 4 years’ experience supporting large user environments (300+ users).</li><li>Advanced skills in MS Windows 10, Active Directory, and enterprise troubleshooting.</li><li>Excellent communication skills—both verbal and written.</li><li>Exceptional telephone support and customer service abilities.</li><li>Proven track record working in high-pressure, fast-paced settings.</li><li>Ability to build effective relationships at all organizational levels.</li><li>Willingness to work flexible or extended hours during key periods.</li><li>Familiarity with telecommunications systems and basic infrastructure concepts.</li><li>Quick learner, eager to stay current with new technologies and software tools.</li></ul><p><br></p>

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