<p>Now Hiring: Customer Service Representative (Back-Office Support)</p><p><br></p><p>Pay Rate: $21/hr</p><p> Location: On site in Highland Hills, OH</p><p> Assignment Type: 6-month contract assignment</p><p><br></p><p>GENERAL PURPOSE</p><p>This position provides high-level back-office support to a diverse temporary staffing client base requiring exceptional attention to detail technical proficiency and strong critical thinking. Responsibilities include accurate execution of payroll invoicing billing and payroll funding processes as well as resolving complex client inquiries related to these functions.</p><p><br></p><p>SPECIFIC RESPONSIBILITIES</p><p>Duties are listed based on the estimated of time. Other responsibilities may be assigned.</p><p>RESPONSIBILITIES</p><p>Performs detailed verification and validation of payroll and billing data identifying discrepancies investigating root causes and ensuring accurate processing.</p><p>Provides timely professional and analytically sound responses to client inquiries using critical thinking and subject-matter expertise to resolve issues related to payroll billing and funding processes.</p><p>New customer set up and data entry.</p><p>Maintains multiple interconnected customer databases with a high degree of accuracy ensuring data integrity across payroll billing and funding systems.</p><p>Updates customer folders with changes to reflect current week's payroll and billing instructions.</p><p>Processes credits/rebills.</p><p>Advises clients on optimizing their payroll and billing reporting workflows applying problem-solving skills to identify inefficiencies and implement more effective processes.</p><p>Delivers ongoing training and technical support to clients explaining system functions troubleshooting software issues and guiding users through complex payroll and billing scenarios.</p><p>Timely transmission of accounting and payments reports such as wires ACH and A/R credits/debits.</p><p>Proactively identifies potential risks recurring issues and process breakdowns analyzes root causes and escalates concerns with recommended solutions.</p>
We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio. Responsibilities: Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing. Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding. Set up new customers and manage data entries with accuracy and confidentiality. Maintain multiple interconnected customer databases, ensuring data consistency across systems. Update customer folders to reflect current payroll and billing instructions weekly. Process credits, rebills, and adjust accounts as needed. Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements. Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges. Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits. Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions.
We are looking for an experienced Escrow Officer to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to oversee and manage real estate transactions, ensuring smooth and compliant processes from start to finish. If you have a strong background in escrow and title management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage real estate transactions from initiation to completion, ensuring all escrow and title processes are accurate and timely.<br>• Conduct title examinations and resolve any title defects or discrepancies.<br>• Prepare, review, and finalize closing documents in coordination with all relevant parties.<br>• Collaborate with buyers, sellers, lenders, agents, and underwriters to facilitate seamless transactions.<br>• Ensure compliance with state regulations, company policies, and industry standards.<br>• Deliver exceptional client service throughout the transaction lifecycle.<br>• Maintain detailed and organized records for all transactions.<br>• Identify and address potential issues to avoid delays in the closing process.<br>• Provide guidance and expertise on escrow and title-related matters to clients and team members.
