We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.<br><br>Responsibilities:<br>• Accurately record and track service requests using the organization's Customer Relationship Management system.<br>• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.<br>• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.<br>• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.<br>• Utilize translation services to facilitate clear communication with non-English speaking residents.<br>• Assist with property or location-related questions by navigating city mapping systems.<br>• Maintain confidentiality and a high standard of conduct in all interactions and data management.<br>• Ensure high levels of accuracy when entering data and responding to customer inquiries.<br>• Perform additional tasks as assigned to support team objectives.
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Medina NT, Ohio. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by managing inquiries, processing orders, and providing exceptional support to our clients. This position offers an exciting opportunity to contribute to the success of a leading manufacturing company.<br><br>Responsibilities:<br>• Coordinate with the quote team to request and obtain pricing details as needed.<br>• Provide accurate information to intake and quote teams while addressing any questions they may have.<br>• Collaborate with the sales team and customers on various projects across all product lines, including participating in kickoff calls.<br>• Administer and manage customer accounts, ensuring all data is accurately maintained.<br>• Execute order management tasks efficiently, including processing orders and collecting payments or deposits where applicable.<br>• Prepare tickets for orders, including console orders, within established timeframes.<br>• Upload order information to customer portals and update relevant documents in shared drives.<br>• Monitor and update shipping dates in the system, ensuring timely communication of any changes.<br>• Conduct stock checks and provide customers with shipping notifications for direct ship orders.<br>• Respond to inquiries by understanding program details for national accounts, hospitality, international, and private label clients.
<p>We are seeking a dedicated Customer Service Representative to join our team in Richfield, Ohio. This contract-to-permanent position plays a critical role in ensuring seamless interactions with fleet contractors and carriers. The ideal candidate excels in fast-paced environments, is highly detail-oriented, and is committed to delivering outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide attentive and professional communication to independent contractors and external carriers, promoting a positive interaction experience.</li><li>Address basic questions, concerns, and issues from contractors, resolving or escalating as necessary to ensure satisfactory outcomes.</li><li>Proactively monitor active shipments, identify potential disruptions, and take appropriate steps or communicate with customer service teams to ensure timely resolutions.</li><li>Accurately record all relevant contractor, driver, and carrier interactions in the freight management system for comprehensive documentation.</li><li>Manage multiple priorities and adapt to evolving demands in a dynamic work environment.</li><li>Effectively listen and respond to fleet needs to support operational goals.</li><li>Assist with other duties as assigned to help meet overall business objectives.</li></ul><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in Solon, Ohio, on a contract basis. In this role, you will serve as the first point of contact for visitors and clients, ensuring a welcoming and attentive environment. You will handle a variety of administrative and customer service tasks to support daily operations and maintain a high standard of service.</p><p><br></p><p>Responsibilities:</p><p>• Greet guests and clients warmly upon arrival while maintaining an attentive demeanor.</p><p>• Manage the front desk operations, including answering calls, responding to inquiries, and directing visitors.</p><p>• Coordinate meeting room setups, including furniture arrangements and maintaining cleanliness.</p><p>• Perform general administrative duties such as scheduling appointments, organizing documents, and supporting the office manager.</p><p>• Assist in housekeeping tasks to ensure common areas are tidy and presentable.</p><p>• Utilize Microsoft Office Suite to prepare presentations, spreadsheets, and other documents as needed.</p><p>• Provide direct support to management by handling tasks assigned during training sessions.</p><p>• Ensure seamless visitor experience by addressing concerns and offering solutions promptly.</p><p>• Travel to multiple company locations as required, with mileage covered for intra-day travel.</p><p>• Maintain appropriate business attire and adhere to corporate guidelines for conduct and appearance.</p>
We are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and a friendly demeanor.<br>• Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments.<br>• Manage switchboard operations, ensuring smooth communication flow within the office.<br>• Provide concierge services, addressing inquiries and offering assistance as needed.<br>• Maintain accurate records of visitor logs and appointments.<br>• Support administrative tasks such as scheduling and correspondence.<br>• Ensure the front desk area is organized and presentable at all times.<br>• Collaborate with internal staff to facilitate seamless office operations.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p>We are seeking a strategic and results-driven Chief Financial Officer (CFO) to join an executive leadership team in Fremont, Ohio. This pivotal role is essential for maintaining institutional financial stability through expert oversight of all fiscal operations and alignment of budgets with long-term strategic goals. The CFO will drive operational efficiency, provide critical financial guidance, and support the overall success of the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all financial operations, including budgeting, forecasting, reporting, and analysis, to ensure ongoing fiscal health.</li><li>Lead preparation and administration of the annual budget, ensuring consistency with strategic plans and organizational objectives.</li><li>Ensure compliance with all relevant financial regulations, legal standards, and accounting principles.</li><li>Develop and implement long-term financial strategies for revenue forecasting and fund balance planning.</li><li>Oversee investment portfolios, debt management, and cash flow to optimize financial performance.</li><li>Deliver timely and detailed financial reports, including program cost analyses, to inform decisions for executive leadership and Board of Trustees.</li><li>Administer key processes including property and liability insurance programs, purchasing, and robust records management.</li><li>Manage contracts, RFPs, and agreements for financial services, insurance policies, and audit functions.</li><li>Collaborate with affiliated foundations and stakeholders to support financial planning, investment management, and fundraising initiatives.</li><li>Provide leadership, supervision, and mentorship to finance staff, fostering a detail-oriented and customer-focused team culture.</li></ul><p><br></p>
Seeking a full-time Staff Accountant reporting to the Chief Financial Officer, the Staff Accountant will produce financial statements by compiling and entering journal entries into the accounting system on a monthly basis, reviewing financial statements monthly, performing account analysis and audit preparation work and performing bank reconciliations. Further responsibilities include but are not limited to: <br>• Assists in a supporting role with the annual budget, financial audit, tax returns and cost report preparation and analysis.<br>• Provides assistance with the financial portion of the Community Benefits System as needed.<br>• Prepares and sends financial statement closing schedule to all departments by beginning of month. <br>• Distributes completed financial statements and general ledgers to department heads monthly after review by the CFO and Controller. <br>• Receives appropriate financial information from departments on a monthly basis.<br>• Posting miscellaneous cash into the accounting system.<br>• Processing trial balance and general ledger to produce financial statements.<br>• Responds promptly to questions or problems from management and staff. <br>• Assists in the preparation of annual operating and fixed asset budgets and forecasts.<br>• Reconciles bank statements to general ledger monthly.<br>• Assists with the preparation of the support related to the Form 990 filing.<br>• Assisting with other financial functions as directed.<br><br>EDUCATION & REQUIREMENTS<br>• Bachelor's Degree in Business/Accounting or equivalent required.<br>• Minimum of 2 years of experience in general ledger and financial statement preparation.<br>• Experience working with Sage Financial Management & Accounting Software. <br>• Knowledge and understanding of not-for-profit financial accounting functions and methods. <br>• Maintains a high level of accuracy in making, recording and reviewing transactions. <br>• Maintains confidentiality at all times. <br>• Ability to effectively prioritize and execute tasks. <br>• Effective, pleasant interpersonal and relationship-building skills. <br>• Strong written and oral communication skills. <br><br>SYSTEM<br>Sage<br><br>TOP REQUIREMENTS<br>• Strong general ledger <br>• Journal entries<br>• Financial statements <br>• Motivated, driven, eager to learn and grow with an organization<br>• Sage experience highly preferred
