<p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/Tier 2 support for desktops, laptops, printers, and peripheral devices.</li><li>Perform system imaging and deployment for new hires, refresh cycles, and hardware replacements.</li><li>Install, configure, and troubleshoot operating systems (Windows, macOS, or Linux) and business applications.</li><li>Support Active Directory tasks including password resets, user account setup, and group policy troubleshooting.</li><li>Manage and track IT assets, ensuring proper documentation of hardware and software inventory.</li><li>Configure network settings, troubleshoot connectivity issues, and support remote users.</li><li>Collaborate with IT team members to escalate and resolve complex technical issues.</li><li>Provide excellent customer service by responding to tickets, phone calls, and in-person support requests in a timely manner.</li><li>Maintain and update documentation for IT procedures, imaging processes, and troubleshooting steps.</li></ul><p><br></p>
<ul><li>Respond to user inquiries via phone, email, or ticketing system.</li><li>Perform remote troubleshooting using diagnostic tools and guided questioning.</li><li>Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.</li><li>Escalate unresolved issues to higher-level support personnel.</li><li>Document issues and resolutions in the help desk system.</li><li>Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.</li><li>Maintain inventory records and assist in asset tracking and reclamation.</li><li>Support software installations and updates under supervision.</li><li>Provide guidance on IT policies and procedures to end users.</li></ul><p><br></p><p><br></p><p><br></p>
