We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Provide accurate information about products, services, and company policies to customers.<br>• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.<br>• Process customer orders with precision, verifying details to ensure accuracy.<br>• Manage and document interactions in the system to maintain detailed records.<br>• Handle both inbound and outbound calls as needed to support customer needs.<br>• Collaborate with team members to address complex customer issues and provide effective solutions.<br>• Follow company guidelines and procedures to ensure compliance with service standards.<br>• Continuously enhance knowledge of products and services to provide better assistance.
We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.<br>• Assist members with online order concerns, including delivery tracking and order processing.<br>• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.<br>• Collaborate with internal teams to ensure a seamless and consistent member experience.<br>• Support the onboarding and training of new team members to uphold high service standards.<br>• Communicate with external vendors to address inquiries and coordinate support.<br>• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.<br>• Handle data entry tasks with precision and attention to detail.<br>• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
