<p><strong>Key Responsibilities</strong></p><ul><li>Handle incoming and/or outgoing customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries, provide accurate information, and document all interactions.</li><li>Accurately enter and update customer information, orders, and other data into internal systems.</li><li>Review information for errors, completeness, and accuracy; make necessary corrections.</li><li>Meet daily productivity and accuracy goals for both call handling and data entry.</li><li>Follow scripts, procedures, and compliance guidelines during all interactions.</li><li>Work closely with other team members and departments to resolve issues promptly.</li><li>Maintain confidentiality and handle sensitive information with discretion.</li></ul><p><br></p>
