<p>We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00 PM</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls professionally while providing clear, courteous assistance to customers and survey participants.</p><p>• Place outbound calls as needed to collect responses, confirm details, or support ongoing polling and customer service activities.</p><p>• Record information accurately in company systems and complete order or data entry tasks with close attention to detail.</p><p>• Engage callers in a respectful and efficient manner to gather required information and maintain a smooth call experience.</p><p>• Manage your assigned schedule within approved shift windows and consistently meet weekly hour expectations.</p><p>• Follow call handling procedures, documentation standards, and quality guidelines during each customer interaction.</p>

• Ability to commit to a minimum of 32 hours per week, with availability for 32 to 40 hours based on business needs.<br>• Comfort working in a call center environment with frequent inbound and outbound phone communication.<br>• Strong verbal communication skills and a detail-oriented, customer-focused approach on every call.<br>• Basic data entry and order entry skills with the ability to enter information accurately.<br>• Reliable time management skills and the ability to work within self-scheduled shift options.<br>• No prior experience is required; training is provided for candidates who are eager to learn.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>