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2 results for Customer Service Representative in Lansing, MI
- Lansing, MI
- onsite
- Temporary to Hire
- 14.25 - 15.5 USD / Hourly
- <p>We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.</p><p><br></p><p>Responsibilities:</p><p>• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.</p><p>• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.</p><p>• Enter orders and customer details into internal systems while maintaining a high level of data accuracy.</p><p>• Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate.</p><p>• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.</p><p>• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.</p><p>• Follow established procedures, call handling standards, and documentation practices for each customer interaction.</p>
- 2026-05-29T00:00:00Z
- Lowell, MI
- onsite
- Temporary / Contract
- 14 - 16 USD / Hourly
- We are looking for a detail-oriented Customer Service Representative 2 to support order management activities for a manufacturing-focused team. This is a Contract position that requires strong customer support skills, accuracy in order entry, and the ability to coordinate effectively with internal partners. The ideal candidate brings prior experience working with ERP platforms in a production or manufacturing environment and can manage customer requests, order changes, and issue resolution effectively.<br><br>Responsibilities:<br>• Enter customer orders into ERP systems with a high degree of accuracy and confirm that all order information is complete before processing.<br>• Review incoming orders for discrepancies, resolve exceptions related to pricing or order details, and follow through to completion.<br>• Respond to customer questions and concerns regarding order status, returns, exchanges, cancellations, and revisions in a timely manner.<br>• Track orders throughout the fulfillment cycle and maintain up-to-date documentation for purchase orders, confirmations, and related records.<br>• Coordinate with sales, logistics, finance, and other internal teams to support efficient order flow and consistent customer communication.<br>• Monitor credits, cancellations, and order adjustments while ensuring updates are properly recorded in the system.<br>• Provide attentive inbound customer support and help maintain a high standard of service across all interactions.<br>• Learn and use assigned ERP tools, including initial training in Syteline followed by Oracle, to support daily order management tasks.
- 2026-05-27T00:00:00Z