<p>Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! </p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.</p><p>• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.</p><p>• Assist with account access, password support, and user administration tasks within Active Directory.</p><p>• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.</p><p>• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.</p><p>• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.</p><p><br></p>
<p>The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in a specific functional area of the business (e.g. Accounting & Finance, Supply Chain, Manufacturing, etc). This role bridges business needs and ERP system capabilities, translating complex requirements into scalable, value driven solutions. The analyst plays a key role in Company's SAP S4Hana implementations, enhancements, and ongoing optimization, ensuring alignment with business processes, enterprise standards, and strategic objectives.</p><p><br></p><p>Business Analysis & Process Design</p><p>• Partner with business leaders, business process leads and subject matter experts within the assigned domain to understand solution objectives, challenges, and regulatory/operational constraints.</p><p>• Elicit, analyze and document business requirements using interviews, workshops, and process reviews.</p><p>• Develop current state and future state, user stories, process maps, functional requirements, and business rules.</p><p>• Identify opportunities to standardize, streamline, and optimize business processes / workflows using ERP best practices in a regulated manufacturing environment.</p><p><br></p><p>ERP & SAP Functional Expertise</p><p>• Serve as the ERP functional expert for the assigned business domain, with strong working knowledge of SAP solutions relevant to that area.</p><p>• Translate business requirements into detailed functional specifications for SAP configuration, enhancements, and integrations.</p><p>• Collaborate with SAP configuration, development, integration, OCM and data teams to design end to end solutions.</p><p>• Advise stakeholders on SAP capabilities, limitations, design alternatives, and impacts to upstream, downstream and cross stream processes.</p><p><br></p><p>Project Delivery & Implementation Support</p><p>• Serve as a functional advisor on designs for Company's initial SAP S4H implementation.</p><p>• Support ERP initiatives across the full lifecycle: planning, design, build, test, training and deployment.</p><p>• Lead or support system integration testing (SIT) and user acceptance testing (UAT), including test case development, execution, and defect resolution.</p>
We are looking for a Data Analyst to support data-driven decision-making for healthcare operations in Philadelphia, Pennsylvania. This is a Contract position focused on transforming complex clinical and operational data into accurate, actionable insights across EHR and billing environments. The ideal candidate will work with modern cloud and database tools to improve reporting, data integrity, and integration processes in a healthcare setting.<br><br>Responsibilities:<br>• Analyze healthcare, operational, and billing data to identify trends, exceptions, and opportunities for process improvement.<br>• Build, maintain, and optimize ETL workflows that move data across source systems, databases, and analytics platforms.<br>• Use Azure Databricks, Databricks, and SQL-based tools to prepare datasets and support scalable reporting solutions.<br>• Validate data accuracy and completeness by performing audits, reconciliation activities, and ongoing quality checks.<br>• Integrate information from EHR and EMR platforms, including Epic-related systems, to support consistent downstream reporting.<br>• Partner with business and technical stakeholders to define reporting needs and translate them into practical data solutions.<br>• Create and maintain queries, datasets, and analytical outputs using Azure SQL Database, SSMS, and related technologies.<br>• Support data processing activities across cloud environments, including AWS technologies, while following healthcare data standards.<br>• Document data logic, transformation rules, and process steps to improve transparency and maintainability of analytics workflows.
<p><strong>Data Analyst III (Contract)</strong></p><p><strong>Job Type:</strong> 26 Week Contract / Temporary</p><p><strong>Location:</strong> Remote - Philadelphia, PA</p><p><strong>Overview</strong></p><p>Seeking a highly analytical <strong>Data Analyst III</strong> to drive business decisions through advanced data analysis, strategic insights, and KPI optimization. This role is responsible for transforming large, complex datasets into actionable recommendations that support business strategy, operational improvements, and performance measurement.</p><p>The ideal candidate brings strong technical expertise, business acumen, and the ability to clearly communicate insights to stakeholders at multiple levels.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform advanced data analysis on large, complex datasets using multiple analytical techniques to drive improvements in KPIs and business objectives</li><li>Develop methodologies, establish baselines, and independently execute recurring or related analytical projects</li><li>Apply industry best practices to ensure accurate measurement, KPI development, and statistical significance</li><li>Write and optimize complex SQL queries across multiple platforms while maintaining performance best practices</li><li>Serve as a subject matter expert (SME) for data sources, owning data selection, methodology, and validation processes</li><li>Conduct data validation and identify inconsistencies; collaborate with stakeholders to implement solutions and resolve anomalies</li><li>Partner with data quality and architecture teams to support data ingestion, automation, and reporting needs</li><li>Create reports, dashboards, and presentations that effectively communicate analytical findings and business recommendations</li><li>Develop compelling data visualizations that clearly convey insights and support strategic decision-making</li><li>Translate technical methodologies into clear, concise messaging tailored to various audiences</li><li>Identify trends, shifts in performance, and relationships between dependent KPIs to inform business strategy</li><li>Plan, manage, and execute projects independently; proactively communicate progress, risks, and timelines</li><li>Utilize tools such as JIRA to track tasks, manage workflows, and ensure project transparency</li><li>Participate in cross-functional initiatives, team processes, and knowledge-sharing activities</li><li>Support continuous improvement in reporting, analytics, and operational processes</li></ul>
We are looking for a Data Analytics Consultant to lead the design and delivery of modern data engineering and business intelligence solutions for client engagements in Pennsylvania. This Long-term Contract position is ideal for a client-facing consultant who can combine technical architecture expertise with strong communication and consulting skills to guide data strategy, platform design, and analytics adoption. The role will partner with stakeholders across business and technical teams to create scalable data environments, translate complex requirements into practical solutions, and support the continued advancement of enterprise analytics capabilities.<br><br>Responsibilities:<br>• Act as a trusted advisor to clients by evaluating technical options and recommending data and analytics solutions aligned with business goals.<br>• Architect, build, and launch scalable data platforms across cloud and on-premises environments using modern engineering and business intelligence technologies.<br>• Lead discovery meetings, stakeholder workshops, and solution presentations to uncover needs and define effective analytics strategies.<br>• Establish frameworks for data ingestion, transformation, storage, governance, and reporting to support reliable decision-making.<br>• Develop implementation roadmaps and delivery plans for data initiatives, ensuring technical solutions support long-term business priorities.<br>• Assess current data ecosystems, identify improvement opportunities, and produce clear architectural documentation and technical recommendations.<br>• Engage with audiences ranging from executive leadership to delivery teams to explain solution choices, tradeoffs, and expected business impact.<br>• Contribute across multiple phases of delivery, including consulting, architecture, hands-on development, and pre-sales support when needed.<br>• Provide deep technical expertise in analytics, data integration, visualization, and modern lakehouse or warehouse design, including security considerations such as row-level access.<br>• Use tools such as Microsoft Fabric, Azure, Python, Spark, Hadoop, Kafka, SQL, and ETL frameworks to build high-quality analytics and data processing solutions.
We are looking for a Data Analytics Consultant to help organizations shape and deliver modern data solutions that turn complex information into actionable business insight. This role partners with stakeholders across technical and executive teams to define data strategies, recommend scalable platforms, and guide implementation across cloud-based environments. Based in Wyomissing, Pennsylvania, the position combines advisory expertise with hands-on architecture and analytics leadership to support impactful client outcomes.<br><br>Responsibilities:<br>• Partner with clients as a technical advisor, helping them evaluate options and make informed decisions on analytics and data platform solutions.<br>• Architect and deliver data environments across public and private cloud ecosystems, ensuring solutions are scalable, secure, and aligned with business goals.<br>• Lead discussions on data governance, quality standards, architecture direction, and long-term analytics strategy for client organizations.<br>• Facilitate discovery meetings, workshops, and executive presentations to gather requirements and translate business needs into practical technical plans.<br>• Explain emerging data technologies and analytics capabilities in a way that highlights measurable value for both business and technical audiences.<br>• Establish effective approaches for collecting, storing, transforming, and analyzing data to support reporting, operational insight, and decision-making.<br>• Create implementation roadmaps and phased delivery plans for analytics initiatives, including assessments of current-state environments and future-state architecture.<br>• Review existing data solutions, identify improvement opportunities, and produce clear documentation that supports design decisions and project execution.<br>• Collaborate with stakeholders ranging from senior executives to engineering teams while contributing across multiple phases of the project lifecycle, including pre-sales support.<br>• Apply analytics expertise to use cases involving risk monitoring, fraud-related analysis, and investigative data interpretation where business needs require it.
<p>We are looking for a Growth Marketing Analyst to help shape data-driven marketing strategies. This position is 5 days per week in the office. This position focuses on turning audience insights into smarter targeting, stronger campaign performance, and more effective engagement across digital channels. The ideal candidate combines analytical thinking with hands-on marketing expertise to support segmentation, persona development, and campaign optimization.</p><p><br></p><p>Responsibilities:</p><ul><li>Analyze campaign performance data and turn it into clear, actionable insights</li><li>Partner across teams to identify data gaps and help solve integration challenges at a strategic level</li><li>Support and optimize email marketing programs, including A/B testing subject lines, CTAs, and messaging</li><li>Build and refine workflows, automations, and marketing processes</li><li>Contribute to long-term growth strategy through customer insights and data trends</li><li>Expand into multi-channel execution, including paid social and digital campaigns</li><li>Examine customer and prospect intent signals from platforms such as Bombora, ZoomInfo, Lead Forensics, and marketing automation tools to uncover trends that improve digital marketing results.</li><li>Build and maintain audience segmentation frameworks, data flows, and activation processes that support targeted outreach across campaigns and channels.</li><li>Translate behavioral, engagement, and account-level insights into actionable recommendations for content alignment, product messaging, and channel strategy.</li><li>Evaluate campaign effectiveness across email, paid social, search, and other digital programs using analytics to identify growth opportunities.</li></ul>
<p><strong>Business Analyst - AI Chatbots (Contract)</strong></p><p><strong>Employment Type:</strong> 28 Week Contract, Potential for Extension or Conversion</p><p><strong>Location: </strong>Hybrid/Onsite Philadelphia, PA</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a highly analytical Business Analyst to support the strategy, optimization, and delivery of conversational AI experiences, including chatbot solutions. In this role, you will uncover insights from transcripts, customer journeys, and cross channel behavior; translate those insights into clear use cases and requirements; and ensure chatbot features are grounded in data, customer needs, and measurable business value.</p><p><br></p><p>In this position, you will serve as a measurement and insights lead and a trusted subject matter expert, elevating how we track performance and use analysis to drive product improvements. This requires strong independent judgment and ownership: you will identify the next best steps, proactively propose improvements to processes and ways of working, and drive alignment to move work forward.</p><p>You will also partner closely with Product, Engineering, and Conversational Design to define requirements and support delivery through user stories and UAT to drive continuous improvement across AI powered interactions.</p><p><br></p><p>This role is ideal for an independent thinker who excels at blending data analysis, customer experience understanding, and structured business requirements to help bring high impact conversational AI features to life.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Define KPIs and success metrics for conversational AI features, establish a reporting cadence, and proactively translate results into clear next actions</p><p>• Independently conduct deep dive analysis of transcripts, customer journeys, and cross channel behaviors; form hypotheses, validate root causes, and recommend high impact automation opportunities</p><p>• Own ongoing intent performance monitoring to spot trends early, diagnose issues, and proactively drive prioritization of next best improvements (with clear rationale and expected impact)</p><p>• Proactively surface gaps, risks, and decision points; bring options with a recommended path forward, align stakeholders, and drive decisions to closure</p><p>• Lead cross functional synthesis across unassisted channels (chatbots, voice) to identify integration needs, propose solutions, and drive alignment on the path forward</p><p>• Perform competitive and SWOT analysis to benchmark conversational AI experiences, identify strategic gaps, and recommend where to invest or change course</p><p>• Develop and socialize data driven roadmap recommendations—sizing opportunities, clarifying tradeoffs, and proposing a prioritized sequence of work tied to business goals</p><p>• Translate insights into clear requirements, user stories, and acceptance criteria—anticipating questions, driving clarity on business rules, and unblocking delivery teams</p><p>• Collaborate with Conversational Designers and Authors to refine intents, optimize journeys, and tune prompts based on insights</p><p>• Participate in backlog grooming, story writing, sprint planning, and support UAT cycles to ensure features meet business and conversational requirements</p>