<p><strong>About the Role</strong></p><p>We are looking for a detail-oriented <strong>Application Support Analyst</strong> to join our technology team. In this role, you will serve as the primary point of contact for end-users, supporting business-critical applications, troubleshooting technical issues, and ensuring optimal system performance. You will work closely with engineering, product, and operations teams to identify problems, deliver solutions, and contribute to continuous improvement across our application stack.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide daily support for enterprise and departmental applications</li><li>Diagnose, investigate, and resolve application, integration, and system issues</li><li>Monitor application performance, system health, and error logs</li><li>Manage and resolve tickets within agreed service-level timelines</li><li>Collaborate with developers and vendors to escalate and troubleshoot complex issues</li><li>Support application upgrades, patches, and deployments</li><li>Document workflows, troubleshooting steps, configurations, and user guides</li><li>Work with business users to gather requirements and support new features or enhancements</li><li>Assist with testing, QA validation, and production rollouts</li><li>Analyze recurring issues and recommend long-term solutions or process improvements</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>2–5 years of experience in application support, IT support, or related technical roles</li><li>Strong troubleshooting and problem-solving skills</li><li>Experience with SQL for basic queries, data validation, or debugging</li><li>Familiarity with APIs, integrations, and application workflows</li><li>Understanding of ITIL processes, ticketing systems, and incident management</li><li>Ability to communicate clearly with both technical and non-technical users</li><li>Strong attention to detail and ability to manage multiple priorities</li></ul><p><br></p><p><strong>Preferred Skills</strong></p><ul><li>Experience with ERP, CRM, HRIS, financial, or SaaS platforms (e.g., Salesforce, Workday, ServiceNow, Oracle, or similar)</li><li>Basic scripting knowledge (PowerShell, Python, Bash)</li><li>Experience working with cloud environments (Azure, AWS)</li><li>Background in QA, UAT, or release/change management</li></ul><p><br></p><p><strong>Why Join Us</strong></p><ul><li>Work in a collaborative team that values problem-solvers and innovative thinkers</li><li>Opportunities for professional development and advancement</li><li>Competitive compensation and comprehensive benefits</li><li>The chance to work with modern tools and meaningful applications that support key business operations</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>