We are looking for a detail-oriented Program Coordinator to support Inbox Management, tracking, and communication activities for a public sector environment in Indianapolis, Indiana. This Long-term Contract position will serve as a central point for managing inquiries, documenting reported problems, and ensuring timely follow-up with the appropriate internal teams. The ideal candidate will excel at managing high-volume communications, maintaining accurate tracking logs, coordinating with internal stakeholders, and ensuring all requests are addressed in a timely manner. This role is best suited for someone who thrives in a fast-paced environment and enjoys bringing organization and structure to complex processes. This is a 3–6-month contract opportunity, Monday-Friday, 8am-5pm, located in downtown, Indianapolis, parking provided. Responsibilities:• Monitor and organize a shared inbox, reviewing incoming questions, complaints, and system-related concerns to ensure each item is routed appropriately.• Respond to straightforward inquiries and provide timely updates to users while escalating more complex matters to the relevant internal contacts.• Record reported errors, access problems, data discrepancies, and other system issues in tracking tools such as Excel, SharePoint, or a ticket management platform.• Maintain accurate status updates for open items and oversee each case through resolution, ensuring documentation remains current.• Coordinate follow-up with internal teams to gather progress updates and communicate next steps or resolutions back to users.• Document completed resolutions, preserve clear records of issue history, and maintain supporting process and procedure materials.• Prepare status summaries and reporting that highlight workload, issue progress, and recurring problem areas.• Analyze patterns in reported concerns to identify trends and support continuous improvement efforts.

• Experience tracking service issues, incidents, or operational requests in spreadsheets, databases, or ticketing systems.• Proficiency with Microsoft Excel and other recordkeeping tools used for data entry, status tracking, and reporting.• Strong written communication skills with the ability to manage email correspondence clearly and professionally.• Demonstrated ability to maintain organized logs, records, and documentation with a high level of accuracy.• Ability to coordinate follow-up across multiple stakeholders and keep open items moving toward completion.• Experience preparing reports and summarizing trends, recurring issues, or program activity for internal review.• Strong attention to detail and the ability to manage multiple priorities in an administrative support or coordination role.

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Indianapolis, Indiana
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a detail-oriented Program Coordinator to support Inbox Management, tracking, and communication activities for a public sector environment in Indianapolis, Indiana. This Long-term Contract position will serve as a central point for managing inquiries, documenting reported problems, and ensuring timely follow-up with the appropriate internal teams. The ideal candidate will excel at managing high-volume communications, maintaining accurate tracking logs, coordinating with internal stakeholders, and ensuring all requests are addressed in a timely manner. This role is best suited for someone who thrives in a fast-paced environment and enjoys bringing organization and structure to complex processes. This is a 3–6-month contract opportunity, Monday-Friday, 8am-5pm, located in downtown, Indianapolis, parking provided. Responsibilities:• Monitor and organize a shared inbox, reviewing incoming questions, complaints, and system-related concerns to ensure each item is routed appropriately.• Respond to straightforward inquiries and provide timely updates to users while escalating more complex matters to the relevant internal contacts.• Record reported errors, access problems, data discrepancies, and other system issues in tracking tools such as Excel, SharePoint, or a ticket management platform.• Maintain accurate status updates for open items and oversee each case through resolution, ensuring documentation remains current.• Coordinate follow-up with internal teams to gather progress updates and communicate next steps or resolutions back to users.• Document completed resolutions, preserve clear records of issue history, and maintain supporting process and procedure materials.• Prepare status summaries and reporting that highlight workload, issue progress, and recurring problem areas.• Analyze patterns in reported concerns to identify trends and support continuous improvement efforts.
2026-09-23T00:00:00Z

Program Coordinator Job in Indianapolis, Indiana | Robert Half