<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
<p>Our growing medical practice is seeking a talented Medical Front Desk Specialist to be the first, friendly face our patients see. This is a great opportunity for someone who thrives on multitasking, problem solving, and making a positive impact each day.</p><p><br></p><p><strong>Hours: </strong> Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Job responsibilities for the position include the following: </strong></p><ul><li>Greet and check in patients with professionalism and warmth</li><li>Manage high-volume phone calls, scheduling, and patient inquiries</li><li>Coordinate patient registration, insurance verification, and appointment confirmations</li><li>Maintain patient records with accuracy and confidentiality</li><li>Collaborate with nurses, doctors, and fellow support staff to keep operations running smoothly</li><li>Provide quick solutions to unexpected challenges</li><li>Ensure the front office environment is welcoming, organized, and compliant</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.</p><p>• Manage order entry tasks accurately and efficiently to support operational needs.</p><p>• Provide clear and detail oriented communication to resolve customer issues and answer questions.</p><p>• Handle both inbound and outbound calls to address customer concerns or provide updates.</p><p>• Collaborate with team members to improve service delivery and meet performance targets.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Follow established protocols and procedures to ensure compliance and consistency.</p><p>• Identify opportunities to enhance customer satisfaction and recommend improvements.</p><p>• Assist in training new team members or sharing best practices when needed.</p><p>• Adapt to changing priorities and contribute to a positive team environment.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>Join our team as a Medical Payment Posting Specialist and make a direct impact on the financial success of leading healthcare organizations. In this vital role, you’ll help ensure accurate and timely processing of medical payments—promoting a smooth revenue cycle and enhancing the patient experience.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am -5pm</p><p><br></p><p><strong>Job Responsibilities: </strong></p><ul><li>Precisely post insurance and patient payments into billing systems, maintaining up-to-date records.</li><li>Analyze Explanations of Benefits (EOBs) to verify and allocate payments accurately.</li><li>Reconcile deposits and payment activity with patient accounts, resolving discrepancies quickly.</li><li>Proactively identify and address denials, underpayments, or posting errors to optimize account accuracy.</li><li>Collaborate with internal teams and insurance carriers to resolve payment inquiries efficiently.</li><li>Uphold industry standards by maintaining compliance with HIPAA and other healthcare regulations.</li><li>Support month-end close processes related to payment posting and financial reporting.</li></ul><p><br></p>
<p>We are looking for a highly organized and personable Front Desk Coordinator to join our team. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing the front desk and providing exceptional administrative support. This role is ideal for someone who thrives in a fast-paced environment and is skilled in communication and multitasking.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet visitors and clients with professionalism and ensure their needs are promptly addressed.</p><p>• Manage incoming calls using a multi-line switchboard system, directing them to the appropriate departments.</p><p>• Oversee scheduling and calendar management using Outlook.</p><p>• Prepare and edit documents using Word to support administrative tasks.</p><p>• Maintain and update spreadsheets in Excel for tracking essential data.</p><p>• Ensure the reception area is organized and presentable at all times.</p><p>• Collaborate with team members to coordinate front desk activities effectively.</p><p>• Handle incoming mail and deliveries, distributing them to the correct recipients.</p><p>• Provide general administrative support to various departments as needed.</p>
