<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries and provide accurate information regarding memberships and services.</p><p>• Manage high call volumes during peak periods, handling up to 150 calls per day.</p><p>• Process membership renewals and document customer interactions with precision and attention to detail.</p><p>• Perform data entry tasks, including recording conversations and maintaining accurate records.</p><p>• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.</p><p>• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.</p><p>• Collaborate with team members to streamline processes and improve service delivery.</p><p>• Uphold business casual dress code standards to maintain a detail-oriented work environment.</p>
We are looking for a skilled Member Services Representative to join our team in Carmel, Indiana. In this role, you will be responsible for managing data entry tasks and providing exceptional customer service in a fast-paced environment. This is a contract-to-permanent position, offering an excellent opportunity for long-term career growth within the health insurance industry.<br><br>Responsibilities:<br>• Perform accurate and efficient data entry to maintain updated records.<br>• Handle customer inquiries with professionalism and provide timely resolutions.<br>• Adapt to frequent interruptions while maintaining focus and productivity.<br>• Prioritize speed and precision in completing tasks and meeting deadlines.<br>• Utilize tools such as Microsoft Word and Microsoft Excel to perform daily tasks.<br>• Manage filing and copying duties to ensure organized documentation.<br>• Compose and respond to emails promptly and professionally.<br>• Uphold a high standard of customer service in all interactions.<br>• Collaborate with team members to address and resolve issues effectively.
<p><strong>Accounts Receivable Specialist</strong></p><p><br></p><p><strong>Contract‑to‑Hire - Northwest Indianapolis - On‑Site - 37.5 Hours/Week</strong></p><p><br></p><p>We’re partnering with a <strong>well‑established nonprofit organization on the northwest side of Indianapolis</strong> to add an <strong>Accounts Receivable Specialist</strong> to their Finance team. This position begins as a <strong>90‑day contract</strong> with strong potential to convert to full‑time.</p><p><br></p><p>This role is fully on‑site <strong>Monday–Friday</strong>, working a <strong>37.5‑hour week</strong> with a <strong>45‑minute lunch</strong>.</p><p><br></p><p><strong>About the Role</strong></p><p>This position supports multiple internal departments and plays a key role in managing the organization’s revenue and collections cycle. The Accounts Receivable Specialist will handle invoicing, payment processing, reconciliations, donor/member record updates, and finance‑related customer service across several programs.</p><p><br></p><p>It’s a great fit for someone who enjoys mission‑driven work, values accuracy, and thrives in a collaborative environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Perform invoicing, payment posting, cash receipts, bank deposits, and all accounts receivable activity across multiple revenue streams.</li><li>Research and resolve discrepancies, monitor past‑due accounts, prepare collection correspondence, and communicate with delinquent account holders.</li><li>Maintain accurate donor, member, and program records; process refunds and adjustments; and support general financial data entry.</li><li>Assist with monthly billing statements, account status reporting, and reconciliation tasks within the organization’s ERP system.</li><li>Process and reconcile fiscal agent reports and support periodic account reconciliations.</li><li>Provide customer service to donors, members, and internal staff while completing general office duties such as mail distribution, filing, and document management.</li></ul><p><strong>Additional Details</strong></p><ul><li>Full on‑site schedule (M–F) until conversion to full‑time</li><li>Occasional evenings/weekends may be required</li><li>Role involves extended computer work and occasional lifting of file boxes</li></ul>
1. Analyze sales history and inventory levels for purposes of re-ordering stock merchandise.<br>2. Enter and transmit purchase orders to suppliers.<br>3. Follow-up with suppliers to insure the receipt and accuracy of purchase orders, and the timely delivery of product.<br>4. Send necessary components to suppliers to aid in the production of certain items.<br>5. Assist in resolving any production, shipping, receiving & billing errors.<br>6. Identify and resolve any product quality issues with the supplier.<br>7. Obtain quotes and pricing information from suppliers and maintain supplier pricing spreadsheets.<br>8. Update and maintain the Product, Purchasing, and Supplier Databases.<br>9. Assist in maintaining the accuracy of inventory data.<br>10. Maintain communication with Customer Service regarding merchandise and delivery issues.<br>11. Act as an official representative of the Emblem Sales Division at Department Conventions, Conferences, and at the National Convention as needed. Duties at convention include setting up the sales area, selling, resolving problems, packing up, and other tasks as required.<br>12. Identify problems and determine and implement solutions.<br>13. Prepare statistical reports for management.<br>14. Assist Managers in all duties as directed.<br>15. Other duties as assigned.
