<p>Our client is in need of a dedicated Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your ability to communicate clearly and work collaboratively will play a key role in enhancing the overall customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by actively listening to customer concerns and offering tailored solutions.</p><p>• Manage and resolve assigned cases, including incoming customer inquiries and issues.</p><p>• Maintain proactive communication with customers regarding their inquiries and the status of resolutions.</p><p>• Collaborate with internal teams to ensure customer requests and complaints are resolved in a timely manner.</p><p>• Work closely with management and sales teams to evaluate customer service strategies and identify areas for improvement.</p><p>• Participate in training sessions and team meetings to enhance service delivery and ensure alignment with company goals.</p><p>• Perform additional tasks and responsibilities as needed to support departmental objectives.</p><p>• Utilize customer service software to document interactions and track case resolutions efficiently.</p><p>• Contribute to improving the company’s customer satisfaction score by consistently delivering high-quality service.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Houston, Texas. This is a long-term contract position that requires a proactive individual who can efficiently manage customer payment collection and meter disconnections while maintaining a customer-focused approach. The ideal candidate will demonstrate flexibility and professionalism in handling diverse responsibilities within field collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Collect customer payments promptly and accurately, ensuring compliance with company procedures.</p><p>• Perform meter disconnections with attention to safety and efficiency.</p><p>• Cultivate a strong understanding of all field collection processes and functions.</p><p>• Adapt to varied duties, including customer interactions and administrative tasks.</p><p>• Maintain a sensitive and flexible approach to address customer needs effectively.</p><p>• Collaborate with team members to optimize collection strategies and workflows.</p><p>• Utilize company tools and systems to validate and process payments.</p><p>• Ensure adherence to regulatory requirements and standards during collection activities.</p><p>• Manage expense accounts and submit accurate documentation for business operations.</p><p>• Support onboarding and training processes for contingent workforce members.</p>
<p>We are looking for a motivated and detail-oriented Receptionist to join our team on a contract basis in The Woodlands, Texas area. In this role, you will be the first point of contact for visitors and play a vital role in maintaining a welcoming and organized office environment. This position offers an excellent opportunity for someone who thrives in a dynamic, fast-paced setting and enjoys multitasking while supporting various administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and check in guests with a friendly and attentive demeanor, ensuring an exceptional visitor experience.</p><p>• Maintain the front desk and lobby areas, keeping them organized, clean, and ready for guests.</p><p>• Coordinate meeting room schedules and assist with visitor logistics as needed.</p><p>• Oversee daily office operations, including managing supplies, vendor relationships, and equipment maintenance.</p><p>• Support onboarding processes for new employees by preparing workspaces and welcome materials.</p><p>• Act as the primary contact for building management and facilities-related requests.</p><p>• Plan and organize internal events, meetings, and team celebrations.</p><p>• Provide administrative assistance such as scheduling, travel coordination, and expense tracking.</p><p>• Collaborate with HR and Operations teams to manage documentation and support internal communication.</p><p>• Identify opportunities for process improvements to enhance office efficiency.</p>
<p><strong>Job Title:</strong> Manager, Organizational Change Management – HR</p><p><strong>Location:</strong> Houston, TX | Hybrid, 4x a week onsite</p><p><strong>Employment Type: </strong>18 Week Contract To Hire</p><p><strong>Reports To:</strong> Sr. Manager, Organizational Change Management</p><p><strong>Job Summary</strong></p><p>The Manager, Organizational Change Management (OCM) – HR is a strategic role responsible for driving enterprise-wide HR transformation initiatives. This position leads the development and execution of change management strategies across all HR functions, ensuring alignment with organizational goals and fostering a culture of agility, engagement, and continuous improvement.</p><p>The OCM Manager will collaborate closely with HR leaders and cross-functional teams to support change initiatives and ensure consistent messaging across functions. This includes partnering with Talent, Total Rewards, HR Technology, and Communications to assess impacts, coordinate rollout strategies, and promote adoption of key programs. The role requires strong relationship-building skills and the ability to navigate diverse stakeholder needs while fostering a unified approach to organizational change.</p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Lead change management efforts across assigned HR domains to support strategic initiatives and operational improvements.</li><li>Partner with HR leadership and business stakeholders to assess change impacts and develop tailored strategies for adoption and sustainability.</li><li>Design and implement comprehensive change management plans, including:</li><li>Stakeholder engagement</li><li>Communication strategies</li><li>Training and enablement programs</li><li>Organizational readiness assessments</li><li>Resistance management</li><li>Serve as a trusted advisor to HR leaders and cross-functional teams on change leadership and organizational effectiveness.</li><li>Support deployment and optimization of digital HR tools and platforms, including system implementations and upgrades.</li><li>Measure and report on change effectiveness, adoption rates, and employee engagement related to HR initiatives.</li><li>Collaborate with internal communications and learning teams to ensure consistent messaging and capability building.</li><li>Plan, coordinate, and activate HR functional campaigns and events.</li></ul>
Essential Duties and Responsibilities Develop and implement a cloud adoption roadmap, focusing on a seamless transition from on-premises infrastructure to a cloud environment. Lead cloud migration initiatives, including workload assessments, application modernization, and data migrations. Evaluate and recommend cloud service providers and technologies that align with business goals. Optimize and secure the O365 tenant, implementing best practices for governance, compliance, and operational efficiency. Enhance collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online to maximize user productivity. Implement best practices for identity and access management (IAM), including Azure AD, Conditional Access, and MFA. Ensure compliance with data retention, security, and regulatory requirements within the O365 ecosystem. Work closely with cybersecurity teams to harden cloud environments and ensure security best practices are followed. Develop and enforce policies for resource provisioning, cost management, access control, and data protection within cloud environments. Act as a trusted advisor to leadership, providing recommendations on cloud technologies and industry best practices. Work with application, networking, and security teams to design automated and scalable cloud solutions. Mentor and educate IT staff on cloud technologies, best practices, and operational efficiencies. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven experience with Microsoft Azure and strong expertise in Microsoft 365 administration and optimization. Hands-on experience in cloud migrations, including on-prem to cloud transitions and Microsoft 365 tenant-to-tenant migrations (mergers, acquisitions, and divestitures). Strong understanding of identity consolidation and migration strategies (e.g., Azure AD tenant migrations, hybrid identity) Expertise in cloud networking, security, and identity management (IAM, RBAC, Conditional Access, MFA). Experience with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, ARM Templates, or similar). Strong knowledge of licensing, compliance, and data governance in M365. Hands-on experience with OneDrive & SharePoint content migrations (user file mapping, permissions transfer). Proven experience securing cloud environments through advanced security configurations, threat detection, and incident response strategies <br> <br> Education and/or Experience Bachelor’s degree in computer science, information technology, or a related field. Cloud Platform Certifications such as Azure Solutions Architect Expert, AWS Solutions Architect, or Google detail oriented Cloud Architect Microsoft 365 Certified: Administrator Expert or equivalent experience 5+ years of experience in cloud architecture, infrastructure design, and migration projects. 5+ years managing collaboration tools such as Microsoft O365
