We are looking for a dedicated Member Service Advisor to join a dynamic credit union team in Hawthorne, California. This Contract to permanent position focuses on delivering exceptional customer service by understanding member needs and offering tailored financial solutions. The ideal candidate will excel in fostering strong relationships, handling inquiries with professionalism, and achieving service and sales goals. Responsibilities: • Provide exceptional service by understanding member needs and recommending suitable financial products and services. • Manage inbound and outbound member interactions, ensuring a high level of professionalism and accuracy. • Process member transactions, open new accounts, and update existing accounts while adhering to organizational guidelines. • Assist members with loan applications, offering guidance and support throughout the process. • Respond to inquiries and resolve issues efficiently, maintaining a focus on member satisfaction. • Meet or exceed sales and service standards by adopting a proactive, consultative approach. • Collaborate with team members to ensure seamless service delivery and maintain operational excellence. • Utilize call center software and tools effectively to enhance member interactions and streamline processes. • Maintain confidentiality and ensure compliance with organizational and industry standards. • Stay informed about credit union products, services, and compliance requirements to provide accurate information to members.

• Minimum of 1 year experience in a call center environment, preferably within financial services. • Strong consultative sales and cross-selling skills with a focus on member engagement. • Excellent verbal and written communication skills to effectively interact with members. • Familiarity with financial products, services, and relevant compliance standards. • Proficiency in Windows, Microsoft Word, Excel, and internet-based systems. • High attention to detail and ability to handle sensitive information with confidentiality. • Detail-oriented approach and ability to collaborate effectively within a team. • Experience with call center tools, customer service software, and platforms such as Symitar.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Hawthorne, CA
onsite
Contract / Temporary to Hire
24.50 - 28.00 USD / Hourly
We are looking for a dedicated Member Service Advisor to join a dynamic credit union team in Hawthorne, California. This Contract to permanent position focuses on delivering exceptional customer service by understanding member needs and offering tailored financial solutions. The ideal candidate will excel in fostering strong relationships, handling inquiries with professionalism, and achieving service and sales goals. Responsibilities: • Provide exceptional service by understanding member needs and recommending suitable financial products and services. • Manage inbound and outbound member interactions, ensuring a high level of professionalism and accuracy. • Process member transactions, open new accounts, and update existing accounts while adhering to organizational guidelines. • Assist members with loan applications, offering guidance and support throughout the process. • Respond to inquiries and resolve issues efficiently, maintaining a focus on member satisfaction. • Meet or exceed sales and service standards by adopting a proactive, consultative approach. • Collaborate with team members to ensure seamless service delivery and maintain operational excellence. • Utilize call center software and tools effectively to enhance member interactions and streamline processes. • Maintain confidentiality and ensure compliance with organizational and industry standards. • Stay informed about credit union products, services, and compliance requirements to provide accurate information to members.
2025-12-22T18:24:10Z