We are looking for a dedicated Patient Service Representative to join our team in Greenville, South Carolina. In this role, you will be responsible for providing exceptional customer service and administrative support to patients. This is a contract-to-permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Manage a high volume of inbound and outbound calls, averaging 60–80 daily.<br>• Deliver outstanding support and assistance to patients, ensuring their needs are met.<br>• Accurately input patient information and other relevant data into the system.<br>• Coordinate and schedule patient appointments efficiently.<br>• Maintain a detail-oriented and empathetic demeanor while interacting with patients.<br>• Collaborate with team members to ensure seamless patient service operations.<br>• Address patient inquiries and resolve issues promptly.<br>• Uphold confidentiality and compliance with healthcare regulations.
We are looking for a Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction within the healthcare and social assistance industry. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email with professionalism and efficiency.<br>• Process customer orders accurately and ensure timely tracking and delivery.<br>• Collaborate with internal teams to resolve customer issues and streamline workflows.<br>• Maintain detailed records of customer interactions and order statuses using relevant software.<br>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.<br>• Address inbound calls and emails promptly, providing clear and helpful information.<br>• Support data entry tasks to ensure the integrity of customer and order information.<br>• Coordinate with shipping providers to monitor and update delivery timelines.<br>• Assist in scheduling appointments and managing calendars for client services.<br>• Deliver exceptional service while adhering to business casual attire guidelines.
We are looking for a dedicated Customer Service Representative to join our team in Belton, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to clients. This position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information about products and services.<br>• Manage and coordinate schedules to ensure efficient service delivery.<br>• Handle customer complaints and resolve issues effectively to maintain customer satisfaction.<br>• Document interactions and maintain up-to-date records in the system.<br>• Collaborate with team members to improve service processes and enhance overall efficiency.<br>• Identify customer needs and offer tailored solutions to meet their expectations.<br>• Monitor and report recurring issues to contribute to process improvements.<br>• Assist in training new team members on customer service protocols and tools.<br>• Follow company policies and procedures to ensure compliance and consistency in service delivery.
We are looking for a Medical Billing Specialist to join our team in Greenville, South Carolina. In this Contract to permanent position, you will play a key role in managing financial arrangements, collecting accounts, and pursuing outstanding balances to ensure efficient revenue generation. This opportunity is ideal for someone with strong attention to detail, expertise in healthcare billing systems, and a commitment to maintaining confidentiality and compliance.<br><br>Responsibilities:<br>• Establish payment arrangements with patients and monitor their progress to ensure timely collections.<br>• Pursue delinquent accounts through direct follow-ups, collection agencies, or legal channels, including small claims court.<br>• Track Medicare bad-debt cost reports by monitoring billing and collections while compiling necessary documentation.<br>• Initiate and manage claims against estates by collaborating with legal departments and court representatives.<br>• Handle payroll deductions and secure automatic transfers to collect outstanding balances for employee care.<br>• Interview obstetrical patients prior to delivery to set payment expectations and issue monthly statements.<br>• Maintain compliance with policies, procedures, and legal standards to ensure smooth operations.<br>• Safeguard sensitive information by adhering to confidentiality protocols and protecting clinic/hospital value.<br>• Participate in training and development opportunities to stay updated on industry standards and billing practices.<br>• Contribute to the department’s reputation by embracing new challenges and exploring ways to enhance job performance.
