<p><strong>Job Summary</strong></p><p>This role's main responsibility is to assist employees and customers who request scheduled foundation repair work, while ensuring they have a positive and memorable experience.</p><p> </p><p><strong>Duties and responsibilities</strong></p><p>·        Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling), to customer communication during the job, ending with follow-up after repair completion. </p><p>·        Coordinate scheduling between customers and the operations department for all on-site foundation and plumbing repair activities.</p><p>·        Process incoming customer requests, respond promptly and appropriately, and help with customer questions and concerns related to scheduling and job status. These communications will occur through multiple channels, and you will be expected to manage all of them promptly. </p><p>·        Manage daily; Operations meetings and changes for (Subcontractors and Crews) assigned to repair jobs for construct capital. (This may include contacting via Teams or the person in charge of the subcontractors. Gerry with “other subs”).</p><p>·        Follow up once repairs are completed within one day with the Homeowner, builders, or appropriate responsible party. </p><p>·        Partner with operations and schedule work orders or go-backs that must be completed before the job is closed and completed in Service Titan. </p><p>·        Document all issues on the SIR or Weather logs. </p><p>·        Verify all closing paperwork is in Service Titan. Estimate and invoices match. Our contracts are executed 100%.</p><p>·        Request to Close out any Permits for Repair jobs. </p><p>·        Customer service for all customers (past, present, and future). </p><p>·        All communication/documentation is done internally through teams/Slack. </p><p>·        Assist in training new Employees in the Scheduling for Construct Capital.</p><p>·        The hours are Monday-Friday 8:00 AM-5:00 PM, Peak Saturday 10:00 AM-2:00 PM and as needed. </p><p>·        Other duties may be assigned based on business needs normally associated with an office atmosphere.</p><p> </p>

<p><strong>Qualifications</strong></p><p>·        Ability to prioritize and multi-task in a fast-paced environment.</p><p>·        Ability to handle confidential information in a discreet, professional manner.</p><p>·        Customer service skills </p><p>·        Proficient with Office 365 products, especially Microsoft Excel, Word and Teams</p><p>·        Data entry and general math skills</p><p>·        Strict attention to detail accuracy is imperative</p><p>·        Excellent organizational and analytical skills</p><p>·        Ability to be an effective team member and display initiative.</p><p>·        Lead Team members</p><p>·        Train employees in areas as needed.</p><p>·        Strong written and verbal communication skills</p><p><br></p>

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