<p>Robert Half Lexington is looking for a dedicated Customer Success Specialist to join a team in Lexington-Fayette, Kentucky. This is a Contract to permanent opportunity, offering a dynamic work environment with potential for long-term placement and detail-oriented licensing. The role involves delivering exceptional customer service while managing inbound calls and supporting clients with property and casualty policy needs. Licensing in KY is required for this role. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Handle approximately 30 customer calls daily, addressing inquiries related to property and casualty policies.</p><p>• Identify potential sales opportunities during client interactions and transfer leads to the sales team.</p><p>• Review and interpret policy notes to provide accurate information to customers.</p><p>• Assist clients with claims by collecting basic information and transferring them to the appropriate department.</p><p>• Maintain a calm and detail-oriented demeanor during all customer interactions.</p><p>• Work a rotating four-day workweek, ensuring consistent hours and pay.</p><p>• Collaborate with internal teams to ensure seamless client service.</p><p>• Perform accurate data entry and documentation for all customer interactions.</p><p>• Adhere to company standards for customer service excellence and compliance.</p><p>• Continuously seek opportunities to enhance the customer experience.</p>
We are looking for a dedicated Collections Specialist to join our team in Jeffersonville, Indiana. In this Contract to permanent position, you will play a key role in managing financial accounts, ensuring timely payments, and maintaining positive client relationships. If you excel in navigating commercial and consumer collections and have a strong background in credit management, we encourage you to apply.<br><br>Responsibilities:<br>• Handle commercial and consumer collections by contacting clients to resolve overdue payments.<br>• Review and analyze account histories to identify discrepancies and ensure accurate billing.<br>• Develop and implement strategies to improve collection rates and minimize outstanding balances.<br>• Collaborate with internal teams to address client concerns and provide payment solutions.<br>• Monitor accounts for compliance with agreed payment terms and escalate issues as needed.<br>• Prepare detailed reports on collection activities and account statuses for management review.<br>• Maintain strong relationships with clients to ensure a thorough and efficient collections process.<br>• Stay updated on industry regulations and best practices to ensure compliance.<br>• Assist with the development and refinement of collection processes to enhance productivity and accuracy.
