We are looking for an organized and detail-oriented Accounts Receivable Specialist to join our team in Blue Ash, Ohio. In this role, you will manage customer payments, monitor outstanding invoices, and ensure timely collections while maintaining positive relationships with clients. You will also collaborate with internal teams to support accurate invoicing and maintain account integrity.<br><br>Responsibilities:<br>• Process various types of customer payments and accurately record cash receipts in the accounting system.<br>• Monitor overdue invoices and conduct timely collection calls for equipment, parts, rental, and service transactions.<br>• Resolve customer disputes related to outstanding balances and initiate refunds or adjustments as needed.<br>• Identify unapplied credits promptly and apply them to appropriate receivable balances.<br>• Report credit risks or potential bad debt issues to the manager as soon as they are identified.<br>• Document customer financial statuses and track the progress of collection efforts.<br>• Maintain organized correspondence files and ensure proper recordkeeping.<br>• Collaborate with internal teams to uphold payment terms and improve the efficiency of the collection process.<br>• Set up new customer accounts, including tax statuses and shipping details, while completing registration for portals and questionnaires.<br>• Track and manage upcoming high-value orders, ensuring proper coordination with sales and service teams.
<p>Join the legacy of Organized Living, an innovator in home organization for over 100 years. Trusted by industry professionals, we manufacture exceptional products, provide cutting-edge workflow automation software, and unparalleled support to our network of customers nationwide. As a privately held company, our commitment to excellence is driven by our dedicated team as we continue to evolve and adapt to meet the needs of modern life. At Organized Living, we're not just selling storage solutions but helping shape how people live and work in their spaces. Join us in our mission to organize homes and improve lives.</p><p><br></p><p>The Single Family Coordinator is responsible for overseeing the selection and coordination of closet systems for the Single Family market. This role involves working closely with Single Family Builders, design teams, and installing Dealers to ensure the maintenance and up-keep of the Closet Selector program. With a focus on software applications to achieve success, the Single Family Coordinator will manage and maintain Single Family Builder accounts to help drive their overall business. The ideal candidate will serve as a liaison internally and externally to ensure brand loyalty and satisfaction. This candidate is also detail-oriented, organized, and possesses strong communication skills to develop and maintain strong partnerships within the Single Family division. </p><p><br></p><p><br></p><p>In this role, you will be responsible for: </p><p><br></p><p>• Building and maintaining strong relationships with Single Family Builders, installing Dealers, and prospects.</p><p>• Providing software and program support through in-person and virtual interactions.</p><p>• Coordinating and presenting software programs for Builder Design Centers, including onboarding and training sessions.</p><p>• Creating and maintaining up-to-date program and training materials to support internal teams and builder partners.</p><p>• Identifying customer needs and offering tailored solutions that drive engagement and upgrades.</p><p>• Analyzing customer data to uncover sales trends and marketing opportunities.</p><p>• Conducting regular follow-ups to ensure satisfaction and gather feedback on software improvements.</p><p>• Responding to customer inquiries and resolving issues promptly and professionally.</p><p>• Partnering with the marketing team to support lead generation strategies and promotional efforts.</p><p>• Assisting with developing marketing campaigns, builder communications, collateral and program development.</p><p>• Assisting with single family tradeshow preparation and execution.</p><p>• Supporting additional administrative tasks and cross-functional initiatives as needed.</p><p><br></p><p><br></p>
