We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a dedicated and detail-oriented Concierge to join our team in Madison, Wisconsin. As a Front Desk Coordinator, you will play a key role in creating exceptional experiences for employees and visitors, ensuring every interaction reflects top-tier service. This is a Contract position where your ability to manage multiple priorities with efficiency and grace will be highly valued.<br><br>Responsibilities:<br>• Provide a warm and welcoming environment for employees, guests, and visitors at the front desk.<br>• Coordinate conference room bookings and oversee setup and breakdown for meetings and events.<br>• Maintain the organization and cleanliness of lobby and front desk areas.<br>• Respond promptly to service requests and resolve issues related to building operations, including janitorial services, mailroom management, and equipment maintenance.<br>• Act as a central information resource for building, campus, and area-related inquiries.<br>• Collaborate with team members to ensure seamless service delivery and support.<br>• Handle client concerns and anticipate their needs to ensure satisfaction.<br>• Assist with event planning, execution, and follow-up as needed.<br>• Communicate effectively with all levels of management, ensuring smooth operations.<br>• Perform additional duties as assigned to support the team.
