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3 results for Customer Success Technical Associate in Export, PA
- Pittsburgh, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an experienced Customer Service Supervisor to lead daily support operations for a healthcare-focused service team in Pittsburgh, Pennsylvania. This Contract position is ideal for someone who can guide representatives, strengthen service quality, and maintain a responsive experience for patients, members, or customers. The role blends hands-on team leadership with call center oversight, making it well suited for someone who thrives in fast-paced service environments.<br><br>Responsibilities:<br>• Direct the day-to-day activities of customer service staff, ensuring timely and attentive handling of incoming inquiries and service requests.<br>• Coach, support, and motivate team members to improve performance, strengthen communication skills, and maintain high service standards.<br>• Monitor call center activity, track workflow trends, and adjust team priorities to help meet operational goals and response expectations.<br>• Review customer interactions for quality and accuracy, providing constructive feedback and guidance to encourage continuous improvement.<br>• Resolve escalated service concerns by investigating issues, coordinating solutions, and following through to achieve satisfactory outcomes.<br>• Partner with leadership and internal departments to address service challenges, streamline support processes, and maintain effective operations.<br>• Prepare and maintain performance reports related to productivity, service levels, and customer experience results.<br>• Assist with implementing updates to procedures, tools, or workflows when operational changes affect the customer service function.
- 2026-10-30T00:00:00Z
- Pittsburgh, PA
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers from our Pittsburgh, Pennsylvania location through a Contract - hire opportunity. In this role, you will serve as a primary point of contact for callers, provide timely assistance, and ensure each interaction is handled with professionalism and care. The ideal candidate is comfortable managing a high volume of communication, entering order details accurately, and delivering dependable service in a call center environment. Monday - Friday on site 8:30am - 5pm, pay range $20 - $25/hr based off experience.</p><p><br></p><p><br></p><p><br></p>
- 2026-10-29T00:00:00Z
- Pittsburgh, PA
- onsite
- Permanent / Full Time
- 110000 - 125000 USD / Yearly
- We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
- 2026-10-20T00:00:00Z