<p>Position Overview</p><p>We are seeking a professional and customer-focused <strong>Office Assistant</strong> to support daily operations at City Hall. This individual will serve as the first point of contact for visitors and callers, providing excellent customer service while performing a variety of administrative and clerical functions. The ideal candidate will be organized, detail-oriented, and comfortable working in a public-facing environment.</p><p>Key Responsibilities</p><ul><li>Greet visitors and direct them to the appropriate department or staff member.</li><li>Answer, screen, and route incoming telephone calls.</li><li>Process incoming and outgoing mail, packages, and correspondence.</li><li>Provide information regarding City services, programs, and departments.</li><li>Prepare, type, proofread, and distribute correspondence, reports, forms, and other documents.</li><li>Maintain electronic and physical filing systems, records, and databases.</li><li>Enter, update, and retrieve information using various software programs.</li><li>Schedule meetings, coordinate calendars, and reserve meeting rooms.</li><li>Assist with meeting preparation, materials, and minute-taking as needed.</li><li>Process forms, applications, records, and other administrative documents.</li><li>Assist with office accounting support, including fee collection, invoice processing, purchase orders, and reimbursements.</li><li>Order and maintain office supplies and inventory.</li><li>Handle general clerical duties including copying, scanning, filing, and data entry.</li><li>Provide administrative support to City departments and staff as assigned.</li></ul>

<p>Required</p><ul><li>High School Diploma or GED.</li><li>Minimum of <strong>2 years of administrative, receptionist, customer service, or office support experience.</strong></li><li>Strong verbal and written communication skills.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook).</li><li>Excellent customer service and interpersonal skills.</li><li>Accurate data entry and record-keeping abilities.</li><li>Ability to multitask and prioritize competing responsibilities in a fast-paced environment.</li></ul><p>Preferred</p><ul><li>Previous experience in a municipal, government, or public-sector environment.</li><li>Experience handling public inquiries and reception responsibilities.</li><li>Bilingual skills are a plus.</li></ul><p>Desired Skills</p><ul><li>Strong attention to detail and organizational skills.</li><li>Ability to maintain confidentiality and professionalism.</li><li>Effective problem-solving and critical-thinking abilities.</li><li>Ability to work independently and follow established procedures.</li><li>Skilled in maintaining positive working relationships with staff and the public.</li></ul><p><br></p>

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