We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.<br><br>Responsibilities:<br>• Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.<br>• Administer and support mobile devices and telephony systems, such as CXOne.<br>• Develop and implement scripts to automate device configuration and maintenance processes.<br>• Act as a subject matter expert and escalation point for Tier I and Tier II support teams.<br>• Manage service tickets through FreshService, ensuring resolutions are delivered promptly.<br>• Execute enterprise-wide computer deployments using Autopilot.<br>• Collaborate with various teams to improve IT operations and enhance user satisfaction.<br>• Participate in a rotational on-call schedule every five weeks, including remote work during weekends.
We are looking for a skilled Mobile Developer to join our team in Columbus, Ohio. This role involves enhancing, maintaining, and creating new features for mobile applications on Android, iOS, and web platforms. The ideal candidate will collaborate closely with cross-functional teams including QA, analysts, designers, and DevOps to deliver high-quality solutions.<br><br>Responsibilities:<br>• Design, develop, and maintain web applications using C#.<br>• Build and enhance native mobile applications for Android using Kotlin and iOS using Swift.<br>• Integrate RESTful APIs into mobile applications to ensure seamless functionality.<br>• Monitor application performance and stability using Firebase tools.<br>• Manage mobile app releases and deployment through Azure DevOps CI/CD pipelines.<br>• Actively participate in Agile/Scrum team ceremonies to align on project goals.<br>• Collaborate with UI/UX designers and DevOps engineers to optimize the user experience and delivery process.<br>• Diagnose and resolve issues reported by customers to maintain app reliability.
