<p>Position Overview</p><p>The Dispatch Lead will manage end-to-end dispatch operations, ensure efficient route planning, and serve as the escalation point for drivers and customers. This role combines hands-on dispatching with supervisory responsibilities and data-driven route optimization.</p><p>Key Responsibilities</p><ul><li>Ability to supervise and mentor a team of 3–5 dispatchers; conduct daily huddles and weekly performance reviews</li><li>Oversee real-time dispatching for a fleet of 200+ vehicles; adjust assignments based on traffic, weather, and priority loads</li><li>Design and refine daily/weekly routes using [software, e.g., Route4Me, Samsara, OptimoRoute, or internal TMS] to minimize miles, fuel, and overtime</li><li>Monitor KPI dashboards (on-time %, miles per stop, driver utilization) and implement corrective actions</li><li>Act as primary point of contact for driver escalations, customer inquiries, and after-hours emergencies</li><li>Collaborate with warehouse, sales, and safety teams to align on load requirements and ETAs</li><li>Maintain accurate logs in the TMS; generate daily/weekly reports for senior leadership</li><li>Train new dispatchers on company protocols, software, and compliance (DOT hours-of-service, weight limits, etc.)</li></ul><p><br></p>

<p>Required Qualifications</p><ul><li><strong>Minimum 3 years of professional dispatching experience</strong> in trucking, last-mile, or courier services</li><li><strong>Proven knowledge of route-planning software</strong> and ability to build optimized multi-stop routes</li><li>Strong geographic knowledge of [service area, e.g., the Greater [Region] metro]</li><li>1+ year in a lead or supervisory role (formal or informal)</li><li>Proficiency with TMS platforms (e.g., Samsara, Motive, KeepTruckin, or equivalent) and Microsoft Office/Google Sheets</li><li>Excellent communication skills—clear radio etiquette and professional phone/email demeanor</li><li>Ability to thrive in a fast-paced environment; flexible schedule including some weekends/holidays</li></ul><p><br></p>

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