We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams. Responsibilities: • Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams. • Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials. • Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction. • Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates. • Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity. • Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users. • Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts. • Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.

• Bachelor’s degree in Information Technology, Data Analytics, or a related field, or equivalent practical experience. • At least 2 years of experience in application support, technical support, systems analysis, or a similar role. • Strong troubleshooting and analytical skills with the ability to resolve issues efficiently and accurately. • Experience working with customer support processes and managing multiple priorities across user support, reporting, and system oversight. • Working knowledge of Microsoft SQL Server, scripting, and general programming concepts; exposure to TypeScript is a plus. • Familiarity with technologies such as Active Directory, computer hardware support, and basic technical diagnostics. • Solid written and verbal communication skills with the ability to build effective relationships with users and cross-functional teams. • Basic accounting knowledge and a motivated, adaptable approach in a fast-changing technical environment.

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Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams. Responsibilities: • Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams. • Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials. • Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction. • Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates. • Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity. • Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users. • Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts. • Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.
2026-06-24T00:00:00Z

Application Support Engineer Job in Des Moines, IA | Robert Half