<p>We are looking for an Customer Service Representative to support resident inquiry resolution and documentation activities for a Short-term Contract position in Lakewood, Colorado.</p><p><br></p><p>This role focuses on reviewing questions submitted through an online portal, researching account and property details, and providing timely written updates to customers.</p><p><br></p><p>The ideal candidate is resourceful, organized, and comfortable working independently on repetitive tasks while navigating multiple systems to identify accurate information and next steps.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Review incoming resident inquiries through the online portal and determine the nature of each request</p><p><br></p><p>• Investigate account details, property records, and related information using internal research tools and available resources</p><p><br></p><p>• Submit insurance policies and supporting documentation through the portal with close attention to accuracy and completeness</p><p><br></p><p>• Communicate status updates and follow-up responses to customers in a clear, detail-focused manner</p><p><br></p><p>• Support resident liability program activities, including research related to coverage questions and claim outcomes</p><p><br></p><p>• Examine cases involving policy denials, refund requests, and other account-specific issues to help identify appropriate resolution paths</p><p><br></p><p>• Use search tools to locate resident records, confirm relevant details, and reconcile unclear or incomplete information</p><p><br></p><p>• Build knowledge of processes and systems quickly while taking on increasing responsibility for inquiry handling over time</p>

<p>• At least 1 year of administrative, customer support, or related office experience</p><p><br></p><p>• Strong written communication skills with the ability to provide clear and detailed updates</p><p><br></p><p>• Ability to work independently and make sound decisions with limited supervision</p><p><br></p><p>• Solid research and problem-solving skills, including the ability to investigate incomplete or conflicting information</p><p><br></p><p>• Experience with data entry, document handling, and maintaining accuracy across multiple systems</p><p><br></p><p>• Comfortable using web-based platforms, search tools, and standard office software</p><p><br></p><p>• Ability to manage multiple tasks, stay organized, and respond effectively in a fast-paced environment</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>