We are looking for a Customer Service Representative to support clients with transportation and shipping-related needs in Corona, California. This Long-term Contract position is ideal for someone who brings a service-driven approach and can manage customer communication, documentation, and order activity with accuracy. The role requires strong follow-through, comfort working across multiple systems, and the ability to keep pace in a busy operations environment while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Deliver responsive support to customers by handling questions related to transportation services, shipment activity, and account needs.<br>• Prepare, verify, and update shipping records and related paperwork to ensure accuracy and compliance with operational requirements.<br>• Provide timely communication on order progress, delivery status, and service updates through inbound and outbound customer contact.<br>• Investigate service concerns and work toward prompt, detail-oriented resolution that protects the customer experience.<br>• Partner with operations and other internal teams to help keep freight movement on schedule and documentation aligned.<br>• Enter and maintain detailed information in company systems, ensuring records remain current, complete, and easy to track.<br>• Manage order entry and customer interactions across phone and digital channels while balancing multiple priorities throughout the day.<br>• Represent the organization with a strong customer-focused mindset during every customer interaction.

• Prior experience in customer service within logistics, transportation, trucking, or supply chain environments.<br>• Demonstrated ability to communicate clearly and effectively with customers by phone, email, and other business channels.<br>• Strong attention to detail with the ability to manage documentation and data entry accurately.<br>• Comfortable handling inbound and outbound calls in a fast-moving service setting.<br>• Ability to organize competing tasks effectively and adjust priorities as business demands change.<br>• Solid computer skills, including experience working in multiple platforms at once.<br>• Familiarity with Microsoft Office and general business software preferred.<br>• Customer-focused attitude with strong attention to detail and dependable follow-through.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>