We are looking for a Help Desk and Infrastructure Manager to lead our IT support team and oversee day-to-day infrastructure operations within our manufacturing organization. This position offers the opportunity to combine technical expertise with leadership responsibilities, ensuring seamless support for end-users and efficient management of IT systems. As a long-term contract role based in Dayton, Ohio, this position is ideal for candidates seeking a dynamic environment where they can guide a team while contributing to the growth and maturity of IT processes.<br><br>Responsibilities:<br>• Lead a team of four IT support professionals, providing direction and mentorship to enhance their skills and performance.<br>• Serve as the primary escalation point for Tier 2 issues, ensuring quick and effective resolution of complex support cases.<br>• Oversee the management and resolution of approximately 400 support tickets monthly, maintaining high-quality service standards.<br>• Develop and implement a structured tiered support model to streamline operations and improve efficiency.<br>• Administer and optimize Microsoft Office 365 and related tools to meet organizational needs.<br>• Manage endpoint devices, including patching and updates, through NinjaOne to ensure smooth functionality.<br>• Supervise workflows and reporting within Zendesk, ensuring accurate tracking and analysis of ticketing metrics.<br>• Build and maintain a SharePoint-based intranet to support team collaboration and information sharing.<br>• Collaborate with marketing teams to implement SharePoint-driven initiatives and enhance digital content.<br>• Identify areas for improvement in IT processes and team capabilities, developing strategies to address skill gaps and operational inefficiencies.
<p>We are looking for an experienced Production Manager to oversee video content creation and management for executive communications. This long-term contract position, based in Columbus, Ohio, will involve collaborating with stakeholders to design workflows, optimize processes, and ensure video platforms meet organizational standards. The ideal candidate will bring expertise in video production and promotional content, while maintaining compliance with brand and regulatory guidelines.</p><p><br></p><p>Responsibilities:</p><p>• Develop user-friendly tools and templates for video content creation, enabling communicators to efficiently manage executive messaging.</p><p>• Partner with communication teams to understand requirements and design streamlined workflows.</p><p>• Provide training and support to users for video platforms and tools.</p><p>• Manage video platforms, ensuring functionality, resolving issues, and maintaining updated documentation.</p><p>• Gather feedback from users, monitor platform usage, and recommend improvements to enhance efficiency.</p><p>• Collaborate with Legal, Compliance, and IT teams to ensure videos adhere to brand and regulatory standards.</p><p>• Track adoption rates of tools and platforms, analyze insights, and address challenges to maintain smooth operations.</p><p>• Troubleshoot technical issues and update guides as needed to support users.</p><p>• Work closely with stakeholders to ensure processes align with organizational goals and expectations.</p>
