We are looking for an experienced IT Project Manager to oversee and execute technology-related projects with efficiency and precision. The ideal candidate will take ownership of project lifecycles while fostering improved processes and frameworks within a dynamic environment. This position requires a proactive approach to managing timelines, risks, and collaboration among teams.<br><br>Responsibilities:<br>• Lead IT projects of varying sizes from initial planning through successful delivery.<br>• Develop and implement project management templates, processes, and documentation to enhance consistency.<br>• Monitor project schedules, milestones, risks, and dependencies, ensuring timely progress.<br>• Coordinate with technical teams and business stakeholders to align goals and maintain momentum.<br>• Provide detailed status updates and escalate issues or risks when necessary.<br>• Promote accountability and transparency across active projects by improving visibility.<br>• Collaborate on refining project management practices to support organizational growth.<br>• Facilitate communication between cross-functional teams to resolve challenges and drive success.<br>• Ensure project deliverables meet quality standards and align with strategic objectives.
We are looking for an experienced Help Desk and Infrastructure Manager to oversee IT support operations and infrastructure management within a dynamic manufacturing environment. This role combines leadership responsibilities with hands-on technical expertise to ensure seamless IT operations. As this is a long-term contract position, the ideal candidate will have a strong commitment to building processes and developing team capabilities for sustained organizational growth.<br><br>Responsibilities:<br>• Lead and mentor a team of four IT support professionals, fostering their growth and enhancing their technical abilities.<br>• Serve as the primary escalation point for Tier 2 support issues, ensuring timely and effective resolution.<br>• Manage approximately 400 support tickets monthly, maintaining high-quality service standards.<br>• Develop and implement a tiered support model to streamline operations and improve efficiency.<br>• Administer and optimize Microsoft O365/M365 services to meet organizational needs.<br>• Oversee endpoint management, patching, and updates using NinjaOne to ensure system security and functionality.<br>• Manage and improve Zendesk ticketing workflows, including metrics tracking and reporting.<br>• Build and maintain a SharePoint-based intranet and collaborate with marketing on SharePoint-driven initiatives.<br>• Identify gaps in team skills and operational processes, implementing training or staffing solutions to address them.<br>• Contribute to long-term IT planning and scalability by preparing for future workforce management tools and capabilities.
