<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and validate submissions with confirmation numbers.</p><p>• Process enrollments and maintain eligibility records efficiently.</p><p>• Generate and analyze reports to support member services operations.</p><p>• Communicate with vendors and representatives to address inquiries and resolve issues.</p><p>• Manage mail distribution and ensure proper scanning and indexing of documents.</p><p>• Respond to inbound calls professionally, addressing member questions and concerns.</p><p>• Coordinate schedules and appointments to meet member needs.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting.</p><p>• Handle email correspondence promptly to support member inquiries.</p><p>• Maintain attention to detail while performing order entry tasks to ensure accuracy.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
• Support the Program Manager as required on ad-hoc requests/issues requiring sales order management.• Support the Program Manager as required on ad-hoc requests/issues requiring Smartsheet Administration/Configuration.• Setting up Procore or other designated project management and collaboration system for each project.• Data Analysis to ensure System information concur with real Manufacturing progress.• Support the Program Manager in the preparation, design updating and communication of project reports including sourcing up to date Financial KPI information.• Where required, record project or site change orders held for the project team and ensure the actions are allocated, communicated, and reviewed on a progressive basis.• Establish and manage coordinated process for recording manufacturing progress to ensure accurate invoice and revenue recognition.• Establish effective communication routes with key project reps, Vertiv executives and customer representatives to identify information that is at variance to our plan. Report such information to the Program Manager for resolution/escalation.• Support the Program Manager in developing a data center standard project life cycle and process for use on future projects.• Act as a support for Program Managers to identify key project information/records/procedures.• Ensure that project records are uploaded to the project intranet and designated project management system to ensure good practice is maintained.• Highlight areas where records are not up to standard.• Maintain & communicate a regular holiday tracker for the project team, key client representatives and Vertiv executives to support effective planning and coordination of resources. • Maintaining the workflows and ensuring they are followed where documentation is issued between internal Vertiv departments.• Coordinate Project Finance based meetings by coordinating meetings and liaising with attendees to ensure presence, advise of meeting clashes to enable resolution.• Track Cost, Budget, and Revenue for Original, Current and Forecast evaluation on assigned Infrastructure Solutions Projects. • Identify and Fix Sales Orders Accounting issues. Education: • Bachelor’s degree in business, finance or project management.
<p>We are looking for a skilled Collections Specialist to join our client in Columbus, Ohio. In this contract to permanent role, you will be responsible for managing both commercial and consumer collections, ensuring timely payments from clients and maintaining positive relationships. This position offers an opportunity to leverage your expertise in credit and billing processes while contributing to the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage commercial and consumer collections efforts to ensure timely recovery of outstanding payments.</p><p>• Monitor and analyze account balances to identify overdue payments and take appropriate action.</p><p>• Communicate effectively with clients to resolve payment issues and maintain positive relationships.</p><p>• Review and process billing statements to ensure accuracy and compliance with company policies.</p><p>• Collaborate with internal teams to address discrepancies and coordinate collection strategies.</p><p>• Utilize Microsoft Excel to track collection activities and generate reports.</p><p>• Develop and implement strategies to improve collection processes and reduce outstanding receivables.</p><p>• Maintain detailed and organized records of all collection activities for audit purposes.</p>
