We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will provide outstanding customer support by handling inbound inquiries, scheduling service appointments, and maintaining accurate records. This is a Contract-to-permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Address incoming customer calls regarding service, maintenance, and repair inquiries.<br>• Schedule service appointments and coordinate the dispatch of technicians to ensure timely resolutions.<br>• Provide reassurance and effective solutions to customers while maintaining a positive experience.<br>• Create and update customer accounts in internal systems with precision and attention to detail.<br>• Manage and organize account information using spreadsheets and administrative tools.<br>• Conduct follow-up activities to ensure customer concerns are fully addressed.<br>• Maintain detailed records of service requests, appointments, and customer interactions.<br>• Assist in general administrative duties to support the team’s operations.
<p>We are looking for an experienced Customer Service Representative to join our client's team in Monroe County. In this role, you will oversee customer service operations, lead a team, and ensure the delivery of exceptional service within a manufacturing environment. This is a contract-to-long-term position offering the opportunity for growth within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Handle all customer service responsibilities ensuring high-quality interactions and efficient operations.</p><p>• Manage client accounts, ensuring accurate order processing and timely communication.</p><p>• Oversee the intake and implementation of new orders into NetSuite or Oracle software systems.</p><p>• Coordinate with production and inventory teams to monitor order progress and resolve any discrepancies.</p><p>• Maintain and manage distributor agreements across specialized industries.</p><p>• Collaborate with cross-functional teams to address customer inquiries and develop effective solutions.</p><p>• Ensure compliance with company policies and contractual obligations.</p><p>• Identify and implement process improvements to enhance customer satisfaction and team performance.</p><p>• Provide hands-on support during customer shows and foster strong client relationships through occasional travel.</p><p>• Track and manage data using various software tools to maintain accuracy and efficiency.</p><p>FOR IMMEDIATE CONSIDERATION PLEASE CONTACT: Kelly Fellows 865-370-2219</p>
<p>We are looking for a skilled Medical Billing/Claims/Collections specialist to join our team on a contract basis. This role is based in Chattanooga, Tennessee, and requires expertise in Medicare billing and claims management. The position focuses on resolving returned claims due to clerical errors while ensuring accuracy and efficiency in all billing processes. This is an in-office position, with a Monday-Friday schedule.</p><p><br></p><p>Responsibilities:</p><p>• Review and correct Medicare claims that have been returned due to clerical errors.</p><p>• Refile claims with updated and accurate information to ensure successful submission.</p><p>• Monitor billing processes to identify trends in denials and implement corrective measures.</p><p>• Conduct appeals for denied claims, providing necessary documentation and follow-up.</p><p>• Collaborate with team members to maintain consistency and accuracy in billing practices.</p><p>• Utilize hospital billing systems to process claims efficiently and accurately.</p><p>• Communicate with insurance providers to clarify billing issues and secure payment.</p><p>• Maintain detailed records of claims, appeals, and collections for auditing purposes.</p><p>• Ensure compliance with Medicare regulations and guidelines in all billing activities.</p><p><br></p><p>Please complete an application and call (423) 237-7921 for IMMEDIATE consideration! </p>
