We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities: • Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance. • Enter new orders into internal systems, review details for completeness, and update records as customer needs change. • Answer questions related to product availability, pricing, order progress, and expected delivery timing. • Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process. • Share basic product guidance and help customers identify suitable options based on their requirements. • Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment. • Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution. • Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.

• High school diploma or equivalent required. • At least 2 years of experience in customer service, preferably within manufacturing, distribution, or industrial settings. • Demonstrated accuracy in data entry and order processing with strong attention to detail. • Familiarity with order management or similar business systems is preferred. • Strong verbal and written communication skills with a customer-focused and detail-oriented approach. • Ability to manage multiple priorities efficiently in a fast-paced work environment. • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Sharonville, OH
onsite
Temporary to Hire
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities: • Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance. • Enter new orders into internal systems, review details for completeness, and update records as customer needs change. • Answer questions related to product availability, pricing, order progress, and expected delivery timing. • Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process. • Share basic product guidance and help customers identify suitable options based on their requirements. • Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment. • Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution. • Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.
2026-06-02T00:00:00Z

Customer Service Representative Job in Sharonville, OH | Robert Half