<p>Our team is seeking an Online Community Manager to join our client's Social Media Experience group. In this role, you will be responsible for engaging with and moderating diverse member communities across social media channels. You will act as the bridge between the brand and the members, fostering trust, defining operational standards, and leading projects to drive organic growth and positive sentiment in online spaces.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Engage directly with community members, responding to questions about products and services, and triaging escalations across social media channels.</li><li>Moderate conversations, remove inappropriate content as needed, and address or correct misinformation.</li><li>Manage and implement community guidelines, moderation queues, and auto-moderation settings on platforms such as Reddit, Facebook Groups, LinkedIn, and Discord.</li><li>Contribute to and maintain standard operating procedures governing moderation and engagement for each unique affinity community.</li><li>Leverage insights from social listening tools and data resources to monitor community health, inform engagement strategy, and influence decision-making.</li><li>Collaborate closely with cross-functional teams including Marketing, PR, Product, Incident Management, and Customer Experience to prioritize and address key member questions and emerging trends.</li></ul><p><br></p>
<p>Are you an accomplished marketing leader experienced in organizational turnarounds and building high-performing teams from the ground up? Our client is seeking an Interim CMO to lead a total marketing function reboot, drive strategic transformation, and support a major brand integration following acquisition. This is an excellent opportunity for a marketing generalist with a consulting, professional services, B2B, and/or healthcare background to make a rapid impact.</p><p><br></p><p>Project Scope & Responsibilities:</p><ul><li>Assess the current marketing team structure and departmental performance</li><li>Lead and oversee implementation of marketing automation (Salesforce Marketing Cloud migration from HubSpot), partnering with external consultants and acting as internal liaison to ensure effective stakeholder communication</li><li>Build a strategic marketing roadmap and prioritize initiatives for short- and long-term success</li><li>Manage agency relationships and collaborate directly with external partners and internal stakeholders</li><li>Spearhead brand integration and drive organizational change</li><li>Reboot the entire marketing function, delivering structure, vision, and execution in an environment lacking established processes</li><li>Mentor, train, and upskill an established team of marketing professionals (5-10 team members)</li><li>Hire and onboard a new Marketing Director as part of the transformation</li><li>Manage the marketing budget and ensure optimal allocation of resources</li></ul>
