<p>We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing detailed product information and solutions.</p><p>• Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities.</p><p>• Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met.</p><p>• Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time.</p><p>• Assist with overdue accounts by supporting collections efforts and following up on past-due balances.</p><p>• Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation.</p><p>• Maintain effective communication with customers and sales representatives to address order details and delivery timelines.</p><p>• Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed.</p><p>• Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams.</p><p>• Track shipments and containers in transit, providing updates to keep all parties informed.</p>
