We are looking for a dedicated Tech Support Manager to oversee IT Service Desk operations in our communications-focused organization based in Raleigh, North Carolina. In this role, you will lead a team of technicians, ensuring excellent customer service, efficient ticket management, and effective knowledge-sharing practices. The ideal candidate will have a hands-on approach, strong technical expertise, and proven leadership skills to mentor staff and enhance overall service delivery.<br><br>Responsibilities:<br>• Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality.<br>• Develop and implement strategies to keep user PCs secure, updated, and performing optimally.<br>• Mentor and train team members to enhance their technical skills and attention to detail.<br>• Conduct regular team meetings, performance reviews, and escalate incidents when necessary.<br>• Build strong relationships with stakeholders and align IT service delivery to meet business needs.<br>• Oversee PC inventory, including asset management, lifecycle planning, and procurement processes.<br>• Ensure timely resolution of hardware and software issues, including patch management.<br>• Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence.<br>• Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations.<br>• Stay updated on industry trends and recommend improvements to tools, processes, and service strategies.
<p>We are looking for an experienced Accounts Payable Supervisor to oversee the daily operations of the accounts payable department. This role requires a detail-oriented individual with strong leadership skills and a deep understanding of financial processes. Based in Raleigh, North Carolina, this position offers an opportunity to contribute to a dynamic clinical organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and supervise the accounts payable team to ensure accurate and timely processing of invoices and payments.</p><p>• Oversee invoice coding and review for compliance with company policies and standards.</p><p>• Coordinate and execute regular check runs and Automated Clearing House (ACH) transactions.</p><p>• Monitor and improve accounts payable procedures to enhance efficiency and accuracy.</p><p>• Ensure proper documentation and record-keeping for all payment transactions.</p><p>• Collaborate with other departments to resolve payment discrepancies and inquiries.</p><p>• Generate and analyze reports related to accounts payable activities for leadership review.</p><p>• Maintain compliance with financial regulations and company policies.</p><p>• Train and mentor staff to foster growth within the accounts payable team.</p><p>• Address and resolve escalated issues related to payments or vendor relationships.</p>