<p>Join our team as a Medical Charge Entry Specialist, where your attention to detail and commitment to accuracy will help ensure seamless revenue cycle operations for leading healthcare providers.</p><p><br></p><p>Schedule: Monday – Friday, 8:00 am – 5:00 pm</p><p><br></p><p>Key Responsibilities:</p><ul><li>Accurately enter medical charges into electronic health record (EHR) and billing systems, ensuring organized, current data.</li><li>Carefully audit patient accounts to confirm that all charges are properly coded, complete, and in line with payer regulations.</li><li>Verify insurance information and patient demographics prior to charge submission to help prevent delays and denials.</li><li>Work closely with the billing, coding, and clinical teams to research and resolve any discrepancies or missing information.</li><li>Monitor incomplete or outstanding charge entries and promptly make corrections to ensure billing accuracy.</li><li>Support claim generation, reporting, and smooth month-end billing processes.</li><li>Uphold strict confidentiality of all patient and organizational data, following HIPAA and company protocols.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries and provide accurate information regarding memberships and services.</p><p>• Manage high call volumes during peak periods, handling up to 150 calls per day.</p><p>• Process membership renewals and document customer interactions with precision and attention to detail.</p><p>• Perform data entry tasks, including recording conversations and maintaining accurate records.</p><p>• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.</p><p>• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.</p><p>• Collaborate with team members to streamline processes and improve service delivery.</p><p>• Uphold business casual dress code standards to maintain a detail-oriented work environment.</p>
