<p>We are looking for a Service Operations Coordinator to join our team in the Marlborough, MA area. In this role, you will help keep service activities running smoothly by managing quotes, orders, billing-related tasks, and customer payment processing. This position works closely with service teams and customers to support parts coordination, maintain accurate records, and deliver responsive service throughout the order and payment cycle.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage service-related quotations, customer orders, and billing documentation with accuracy and timeliness.</p><p>• Enter and apply customer payments in company systems to support order release and service fulfillment.</p><p>• Respond to customer questions regarding pricing, invoices, parts availability, and expected delivery timelines.</p><p>• Coordinate the movement of service parts and assist internal teams with updates needed to complete service requests.</p><p>• Track field part usage and maintain organized records to support operational visibility and planning.</p><p>• Share service updates with customers when needed, including warranty-related information and completed documentation.</p><p>• Follow established quality and compliance procedures aligned with applicable internal standards and regulated requirements.</p><p>• Contribute to workflow improvements that increase efficiency across service operations and related administrative processes.</p><p>• Keep required training current and provide general support to the broader service organization as business needs evolve.</p>
We are looking for an experienced Workflow Coordinator to support daily front-of-house operations in a detail-oriented office setting. This is a Long-term Contract position that combines reception coverage with meeting and office support in a client-facing environment where service quality and attention to detail matter. The person in this role will help create a welcoming experience for visitors and employees while partnering closely with office leadership and adapting to evolving day-to-day needs.<br><br>Responsibilities:<br>• Welcome visitors and employees at the front desk, answer a multi-line phone system, and ensure a welcoming first impression at all times.<br>• Prepare conference rooms for meetings by arranging materials, checking room readiness, and coordinating setup details before guests arrive.<br>• Support meeting logistics by organizing supplies, placing refreshments or catered items, and confirming spaces are presentation-ready.<br>• Assist with document handling tasks such as scanning, printing, and related copy support using common office equipment.<br>• Monitor shared office areas and help maintain a high-service workplace experience without performing facilities or furniture-moving duties.<br>• Work closely with the Office Administrator to learn local procedures, strengthen service delivery, and provide dependable day-to-day support.<br>• Adjust to occasional early-morning meeting or deposition setup needs with advance notice, while maintaining regular Monday through Friday coverage.<br>• Contribute to a flexible support model as office needs develop, including receiving remote direction and training from management when needed.