<p>We have an <strong>URGENT contract opportunity</strong> for a highly detail-oriented <strong>Loan Servicing Support Specialist</strong> in <strong>Boise, Idaho</strong>. This role is critical to ensuring the accuracy, compliance, and efficiency of our loan servicing operations. The ideal candidate must have a <strong>strong working knowledge of end-to-end loan servicing</strong> as well as <strong>hands-on experience with Black Knight MSP</strong>. This position is best suited for someone with a solid mortgage servicing background and a dedication to exceptional borrower support.</p><p><strong>Responsibilities:</strong></p><p>• Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant.</p><p> • Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance.</p><p> • Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines.</p><p> • Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions.</p><p> • Maintain precise, up-to-date loan records within <strong>Black Knight MSP</strong>, ensuring the highest level of data integrity.</p><p> • Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy.</p><p> • Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements.</p><p> • Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation.</p><p> • Ensure all servicing activities align with company policies, investor requirements, and regulatory standards.</p><p> • Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness.</p>
