We are looking for a skilled Pod Lead specializing in ServiceNow development to join our team in Blue Ash, Ohio. In this role, you will lead the creation, customization, and implementation of ServiceNow applications, ensuring they meet business needs and performance standards. This position offers an exciting opportunity to collaborate with cross-functional teams and guide less experienced developers, fostering innovation and growth.<br><br>Responsibilities:<br>• Oversee the design, development, and deployment of ServiceNow applications and modules to meet organizational requirements.<br>• Provide guidance and support to less experienced developers, conducting thorough code reviews and promoting adherence to best practices.<br>• Collaborate with various teams to gather requirements, define project scope, and deliver tailored solutions.<br>• Customize workflows, business rules, UI policies, and client scripts to align with client-specific needs.<br>• Monitor and optimize the ServiceNow platform to ensure stability, performance, and scalability.<br>• Stay up-to-date with ServiceNow updates and provide recommendations for upgrades or enhancements.<br>• Prepare and maintain detailed documentation for technical specifications, architecture, and deployment processes.<br>• Ensure seamless integration of ServiceNow applications with existing systems and configurations.<br>• Troubleshoot and resolve issues within the platform to maintain operational integrity.<br>• Drive continuous improvement initiatives to enhance platform functionality and user experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field.<br>• Minimum of 3 years of hands-on experience with ServiceNow development.<br>• Strong background in JavaScript, HTML, CSS, Linux, and Ajax.<br>• Proven ability to work in client-facing roles with excellent communication and presentation skills.<br>• Experience in leadership or mentoring roles is preferred.<br>• ServiceNow Certified System Administrator certification required; additional certifications are advantageous.<br>• Demonstrated problem-solving abilities and capability to manage multiple priorities effectively.<br>• Familiarity with ServiceNow scripting and customization techniques.

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