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20 results for Sr Customer Service Representative in Baltimore, MD

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
18.5 - 19 USD / Hourly
We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels. Responsibilities:<ul><li>Respond to customer questions and concerns in a timely and professional manner</li><li> Handle a large volume of incoming calls and assist customers with clarity and efficiency.</li><li>Enter and update customer or account information with a high level of accuracy in internal systems.</li><li>Resolve product, service, billing, or order issues accurately</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in the appropriate system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet service standards for quality, responsiveness, and customer satisfaction</li></ul>
2026-05-19T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing timely assistance and clear information. • Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details. • Enter customer orders accurately into internal systems while maintaining attention to detail. • Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly. • Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate. • Maintain complete and accurate records of customer interactions, transactions, and follow-up activities. • Support daily call center operations by balancing multiple customer needs efficiently and courteously.
2026-05-26T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization. Responsibilities:• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.
2026-05-14T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-05-04T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Based on general knowledge. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve issues and document outcomes in CRM systems. </li><li>Document customer interactions accurately in internal systems. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Identify service trends and improvement opportunities</li><li>Escalate complex issues to internal teams</li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Responsibilities: <ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve customer issues related to orders, accounts, billing, or products/services.</li><li>Document customer interactions accurately in internal systems. </li><li>Escalate complex concerns to the appropriate department when needed. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Collaborate with internal teams to improve service delivery and customer satisfaction. </li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-05-04T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a customer-focused Call Center Representative to support a fast-paced service team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing multiple tasks at once, and delivering a detail-oriented experience on every call. The person in this role will respond to incoming inquiries, document interactions accurately, and work closely with internal teams to resolve issues efficiently. Responsibilities: • Respond to a large volume of inbound customer calls with patience and a service-oriented approach. • Address questions, explain services or products clearly, and guide customers toward effective resolutions. • Navigate several computer platforms at once to locate account details and provide accurate information during each interaction. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Handle concerns with empathy and sound judgment while working to create a positive customer experience. • Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters. • Consistently meet established performance goals related to quality, productivity, and customer satisfaction. • Maintain current knowledge of company procedures, service offerings, and relevant industry updates.
2026-05-21T00:00:00Z

Sr. Accountant

Sterling, VA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Senior Accountant | Dulles, VA | On-siteAre you a motivated accounting professional looking to further your career in a dynamic, collaborative environment with international operations? We are seeking a detail-oriented Senior Accountant to play a hands-on role in full-cycle GL accounting, financial reporting, analysis, and special projects. This is an excellent opportunity to gain visibility with senior finance leadership while contributing to critical accounting processes and organizational goals for a dynamic organization that is a world leader in their field and has more than doubled their revenue over the last decade.Key Responsibilities:General Ledger & Month-End Close<ul><li>Support the month-end closing process by reconciling assigned accounts and preparing/posting journal entries.</li><li>Complete bank and other account reconciliations accurately and on schedule.</li></ul>Financial Reporting & Analysis<ul><li>Assist the Senior Controller and Controller in preparing monthly financial statements.</li><li>Provide revenue and expense analysis for month-end and ad hoc reporting needs.</li><li>Support the team during year-end audits and the annual budget process.</li><li>Participate in other financial analysis initiatives as assigned.</li></ul>Cross-Departmental Collaboration & Support<ul><li>Prepare schedules, research accounting issues, and work daily with Staff Accountants, Accounts Payable, Controllers, and accounting systems staff.</li><li>Back up team members as needed and assist in the training of new employees.</li><li>Take initiative on special projects and demonstrate a strong team-oriented mindset.</li></ul>Why Apply?<ul><li>You'll have direct access to senior finance leaders, with opportunities for mentorship, growth, and significant impact.</li><li>The environment is supportive, team-driven, and designed for those who thrive with autonomy, accountability, and proactively look for opportunities to improve.</li><li>You will play an integral role in a fast-paced finance team, expanding your technical skills and business acumen.</li></ul>If you are ready to take the next step in your accounting career and make meaningful contributions while growing professionally, we invite you to apply today!
2026-05-07T00:00:00Z

Sr. Accountant

Herndon, VA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are in search of a Sr. Accountant to join our team based in Reston, Virginia. Being a part of our construction contractor industry, you'll play a crucial role in handling the full cycle of accounting and financial reporting for a portfolio of commercial properties. Responsibilities: • Execute account reconciliations and balance sheet reconciliations to ensure accurate financial reporting. • Conduct bank reconciliations to maintain the accuracy of financial records. • Manage and update the general ledger regularly. • Prepare journal entries and ensure they are accurately recorded in the financial system. • Utilize Microsoft Excel for data analysis and financial reporting. • Oversee the month-end close process, ensuring all financial data is accurately captured. • Operate property management software such as Yardi and MRI for efficient accounting processes. • Handle Cam Reconciliation to ensure accurate allocation of common area maintenance costs.
2026-04-27T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
Are you ready to ignite the next phase of your career? Join a dynamic team where finance meets innovation! We’re searching for a passionate Accountant/Financial Analyst who thrives at the intersection of financial rigor and data-driven insights. If you have a Big 4 pedigree, a CPA, and an eagerness to solve business challenges with both advanced accounting and modern analytics, we want to hear from you. This is a hybrid role located in Baltimore, MD with good work/life balance!! Responsibilities:<ul><li>Lead the transformation of complex financial data into actionable intelligence for key business decisions</li><li>Partner with cross-functional teams to deliver impactful reports, dashboards, and business cases</li><li>Manage and enhance accounting processes including audit, controls, and monthly close</li><li>Utilize tools like Power BI and Excel</li><li>Support ongoing budgeting, forecasting, and variance analysis projects</li><li>Ensure the integrity of financial statements and compliance with all regulatory standards</li><li>Collaborate on process improvements and innovation initiatives in the finance function </li></ul>
2026-05-15T00:00:00Z

Sr. Accountant

Annapolis, MD
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are partnering with a well‑established, mission‑driven organization. This Senior Accountant will join a high‑caliber finance team supporting a growing investment portfolio with complex accounting, strong visibility, and meaningful impact.This is an excellent role for someone who enjoys technical accounting, ownership over processes, and exposure to sophisticated real‑asset transactions without the pace or burnout of public accounting or transactional finance environments.Key Responsibilities<ul><li>Prepare and review monthly, quarterly, and annual financial statements in accordance with US GAAP</li><li>Own general ledger activities, including journal entries, reconciliations, and variance analysis</li><li>Support accounting for long‑term investments, including debt, equity, and structured assets</li><li>Assist with quarter‑end and year‑end close, ensuring accuracy, timeliness, and compliance</li><li>Partner with internal stakeholders on new transactions, including evaluating accounting treatment and documentation</li><li>Support external audit processes and respond to auditor inquiries</li><li>Contribute to process improvements, internal controls, and documentation as the organization continues to scale</li><li>Assist with regulatory and reporting requirements as applicable (public company–level rigor)</li></ul>
2026-05-08T00:00:00Z

Sr. Accountant

Washington, DC
onsite
Permanent / Full Time
125000 - 165000 USD / Yearly
We are looking for a Senior Accountant to support financial reporting and oversight for a real estate and property portfolio in Washington, District of Columbia. This role focuses on reviewing property-level financial information, strengthening reporting accuracy, and partnering with cross-functional teams to address accounting issues in a timely manner. The ideal candidate brings strong technical accounting knowledge, sound analytical judgment, and experience working in a deadline-driven environment. Responsibilities: • Review monthly financial packages for assigned properties, including balance sheets, operating results, cash flow activity, and related supporting schedules to confirm completeness and accuracy. • Examine financial trends and variances, research discrepancies, and work closely with property management and internal partners to resolve issues promptly. • Validate accounting information used for investor, valuation, performance, and internal management reporting to ensure reliable and consistent output. • Assess bank reconciliations, cash transactions, and construction-related funding activity, confirming appropriate support and accurate recording. • Prepare audit support materials, organize requested documentation, and coordinate with auditors and internal stakeholders during property-level audit engagements. • Assist with annual audit and tax preparation processes by reviewing schedules, responding to follow-up questions, and helping address outstanding items. • Monitor compliance with partnership terms, financing agreements, internal controls, and established accounting policies across property and corporate activities. • Contribute to process enhancements that improve efficiency, accuracy, and scalability within accounting operations and financial reporting workflows. • Partner with teams across asset management, investor relations, development, and property operations on reporting matters, special projects, and periodic fund accounting support.
2026-05-27T00:00:00Z

Sr. Accountant

Alexandria, VA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Sr. Accountant to support key accounting operations for a long-term contract opportunity based in Alexandria, Virginia. This role will play an important part in maintaining accurate financial records, assisting with monthly close activities, and handling a range of balance sheet and expense-related analyses. The ideal candidate brings strong technical accounting skills, sound judgment, and the ability to manage priority requests in a fast-paced environment. Responsibilities:• Perform detailed reconciliations for general ledger accounts to ensure balances are accurate, supported, and resolved in a timely manner.• Manage accounting activities related to prepaid expenses, including tracking, amortization, and proper period recognition.• Review and record entries associated with loan investments and related account activity in accordance with established accounting practices.• Support the calculation and analysis of allowance for loan loss balances, ensuring documentation is complete and organized.• Reconcile corporate credit card transactions and verify that expenses are properly coded and recorded.• Contribute to month-end close by preparing journal entries, validating account balances, and addressing outstanding accounting items.• Complete bank reconciliations and investigate variances to maintain the integrity of cash-related records.• Support the preparation of the quarterly 5300 Call Report.
2026-05-12T00:00:00Z

Sr. Accountant

Bethesda, MD
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
Senior Project Accountant Opportunity Company Overview Join an established leader that has been transforming infrastructure and communities across the DMV for decades. This organization’s body of work covers a wide range of commercial construction, including laboratory spaces, apartment buildings, schools, hotels, logistics hubs, manufacturing sites, local government buildings, and office renovations. Their culture focuses on building relationships, growth, and sustainable progress—viewing each project as a chance to cultivate trust and create long-term impact.Role Introduction We are seeking a Senior Project Accountant to support various project teams and accounting leadership, driving financial integrity and compliance over numerous concurrent construction initiatives. This position interacts with diverse internal and external stakeholders and is best suited to individuals who excel in a collaborative, communicative environment.Primary Duties<ul><li>Oversee the complete billing cycle while maintaining compliance, utilizing accounting platforms.</li><li>Assemble and audit documentation for project owner invoicing, upholding detail accuracy.</li><li>Carefully monitor and address risk factors, ensuring ongoing adherence to insurance requirements specific to defaults.</li><li>Assist project leadership with detailed tracking of expenditures and development of budget reporting tools for current jobs.</li><li>Validate certified payroll submissions to confirm conformance with relevant regulations and standards.</li><li>Prepare and distill financial project data, generating actionable reports for team use in the field.</li><li>Employ a variety of software applications to efficiently complete daily assignments.</li><li>Carry out other duties or engage in special projects in line with business needs.</li></ul>
2026-05-22T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
Senior AccountantA well-established, service-oriented organization is seeking a Senior Accountant to join its team in a highly visible role reporting directly to leadership. This is an excellent opportunity for someone who wants to be the right hand to the Controller in a small-business environment where collaboration matters, responsibilities are broad, and team members are encouraged to contribute wherever needed. This role is ideal for an accounting professional who enjoys variety, takes ownership, and wants to gain a deep understanding of how a business operates from the inside out. You’ll have the chance to be involved in day-to-day accounting, reporting, process support, and cross-functional projects while working closely with leadership. Key Responsibilities:<ul><li>Support the Controller with daily accounting operations and financial administration</li><li>Handle a range of accounting responsibilities including reconciliations, journal entries, invoice review, payment processing, and maintenance of accurate financial records</li><li>Assist with month-end close, account analysis, reporting, and variance research</li><li>Help manage tax-related filings, year-end support, audits, and other compliance activities</li><li>Participate in inventory-related accounting and other operational finance tasks</li><li>Maintain accurate records across multiple systems and assist with reporting improvements</li><li>Provide general administrative and office support as needed in a team-oriented environment</li><li>Assist with special projects, process improvements, and cross-functional responsibilities</li><li>Serve as a dependable backup resource across office and accounting functions when needed</li></ul> Why This Role Stands Out:<ul><li>Work closely with an experienced financial leader and gain broad exposure</li><li>Opportunity to learn all aspects of the business, not just the accounting function</li><li>High-visibility role with real impact in a collaborative small-business setting</li><li>Great fit for someone who enjoys ownership, variety, and being part of a close-knit team</li></ul>If you’re looking for a Senior Accountant opportunity where you can grow, contribute, and become a key part of the business, apply immediately! Send your resume to tracy.kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn.
2026-05-11T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for a Senior Accountant to join our dynamic team in Baltimore, Maryland. This role offers the unique opportunity to work across diverse client engagements while benefiting from stable employment. If you thrive in a fast-paced environment and possess a strong accounting background, this position will provide you with challenges that align with your expertise and career goals. Responsibilities: • Manage the month-end close process, ensuring accurate and timely reporting of financial data. • Oversee and maintain the general ledger, ensuring compliance with accounting standards. • Prepare and post journal entries to support accurate financial reporting. • Conduct detailed account reconciliations to identify and resolve discrepancies. • Perform bank reconciliations to ensure accuracy in cash flow management. • Collaborate with cross-functional teams to support financial operations and reporting needs. • Analyze financial data to provide insights and recommendations for process improvements. • Assist in preparing reports and documentation for audits and compliance reviews. • Utilize advanced Microsoft Excel skills to create and maintain complex financial models.
2026-05-05T00:00:00Z