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6 results for Customer Service Representative Ii in Ashburn, VA
- Rockville, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><p>• Respond to customer inquiries via phone, email, and chat</p><p>• Resolve issues and document outcomes in CRM systems</p><p>• Escalate complex issues to internal teams</p><p>• Identify service trends and improvement opportunities</p><p><br></p>
- 2026-06-09T00:00:00Z
- Silver Spring, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
- 2026-06-09T00:00:00Z
- Rockville, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
- 2026-06-09T00:00:00Z
- Washington, DC
- onsite
- Temporary / Contract
- 35.15 - 40.7 USD / Hourly
- We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels.<br><br>Responsibilities:<br>• Direct daily customer service operations, ensuring timely and attentive support across call center interactions.<br>• Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support.<br>• Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities.<br>• Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience.<br>• Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates.<br>• Train and support customer service staff on service expectations, communication standards, and problem-solving practices.
- 2026-06-18T00:00:00Z
- Herndon, VA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <ul><li>We are seeking a Temporary Customer Service Representative to support daily customer interactions and help ensure a positive client experience. This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. if you are looking for temporary onsite summer work with availability on various days this is the position for you. </li></ul><p>Responsibilities:</p><ul><li>Respond to customer inquiries by phone, email, and chat in a professional and timely manner.</li><li>Maintain accurate customer records and document interactions in internal systems. </li><li>Process orders, returns, account updates, and related service transactions. </li><li>Coordinate with internal teams to escalate and resolve more complex concerns.</li><li>Provide product, service, and policy information to customers. </li><li>Support general administrative tasks as needed.</li></ul><p><br></p>
- 2026-06-15T00:00:00Z
- Annapolis Junction, MD
- onsite
- Permanent / Full Time
- 55000 - 65000 USD / Yearly
- <p>Robert Half has a new direct-hire opportunity for an Inside Sales Representative. In this job, you will serve as a primary point of contact for customers, providing expert product knowledge, account support, and sales assistance from within the office environment. This role focuses on building strong customer relationships, understanding customer needs, and delivering accurate product information to support purchasing decisions and long-term account growth. No outside sales or field sales activities are required. Please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Key Responsibilities</p><p>Account Management</p><ul><li>Manage and maintain assigned customer accounts through phone, email, and virtual communication.</li><li>Develop strong working relationships with customers by providing responsive and professional support.</li><li>Process customer inquiries, quotations, orders, and account-related requests.</li><li>Monitor customer purchasing activity and identify opportunities to improve service and account performance.</li><li>Coordinate with internal departments to ensure timely order fulfillment and customer satisfaction.</li><li>Maintain accurate customer records and account activity within the CRM system.</li></ul><p>Product Knowledge & Customer Support</p><ul><li>Become a subject matter expert on company products, applications, features, and benefits.</li><li>Provide customers with product recommendations based on their business needs and requirements.</li><li>Educate customers on product specifications, availability, pricing, and usage.</li><li>Support customers with technical and product-related questions, escalating complex issues when necessary.</li><li>Stay current on new products, product updates, and industry trends.</li></ul><p>Sales Support</p><ul><li>Generate and follow up on quotations and proposals.</li><li>Assist customers through the purchasing process and ensure a positive buying experience.</li><li>Identify cross-selling and upselling opportunities within existing accounts.</li><li>Collaborate with internal sales and operations teams to achieve company sales objectives.</li><li>Support customer retention efforts through proactive communication and service.</li></ul>
- 2026-06-16T00:00:00Z