<p>We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.</p><p>• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.</p><p>• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.</p><p>• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.</p><p>• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.</p><p>• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.</p><p>• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.</p><p>• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.</p>

• Associate degree or equivalent practical experience.<br>• At least 1 to 3 years of experience in customer service, with prior sales experience preferred.<br>• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.<br>• Demonstrated ability to stay organized, manage multiple priorities, and perform well in a fast-moving work environment.<br>• Solid analytical, interpersonal, and problem-solving skills.<br>• High attention to detail when handling records, account information, and service documentation.<br>• Previous experience in technical support or customer-facing operational work is preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>