<p><br></p><p><strong>Key Responsibilities</strong></p><p>The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to:</p><ul><li><strong>Lead Change Management Strategy</strong></li><li>Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.</li><li>Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.</li><li>Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.</li><li><strong>Drive Communication and Engagement</strong></li><li>Conduct analysis to understand stakeholder needs and readiness for change.</li><li>Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.</li><li>Serve as the primary point of contact for change-related communications across agencies.</li><li><strong>Develop and Deliver Training</strong></li><li>Design and implement training strategies and learning plans to build end-user confidence and skills.</li><li>Create training resources, job aids, and guidance tailored to diverse audiences across City government.</li><li><strong>Foster Collaboration and Relationships</strong></li><li>Build strong, credible relationships with agency partners, project teams, and leadership.</li><li>Serve as a trusted advisor to leaders navigating organizational change.</li><li>Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.</li><li><strong>Champion Best Practices</strong></li><li>Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.</li><li>Identify and recommend improvements to change management processes and practices.</li><li><strong>Contribute to a Culture of Learning</strong></li><li>Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to the growth of the City’s change management capacity.</li></ul><p><strong>Qualifications</strong></p><ul><li>Proven experience leading organizational change management in technology-driven transformation initiatives, preferably within large public sector or enterprise environments.</li><li>Strong skills in stakeholder engagement, communication planning, and facilitation.</li><li>Familiarity with structured change management methodologies (e.g., Prosci, Kotter, ADKAR).</li><li>Ability to translate complex technical concepts into accessible messages and training for non-technical audiences.</li><li>Experience supporting large-scale enterprise system implementations, ideally in cloud-based environments.</li><li>Exceptional interpersonal skills with the ability to influence, coach, and build trust at all organizational levels.</li><li><br></li></ul><p><br></p>

<p><strong>Minimum Education and Experience Requirements</strong></p><p><strong>Education:</strong></p><p>Bachelor’s degree in Business administration, Public Administration, Management, or other related fields from an accredited college or university</p><p><br></p><p><br></p>

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