<p><strong>Position Overview:</strong></p><p>Our company is seeking a detail-oriented Dispatcher to coordinate daily operations and ensure exceptional customer service. This role is ideal for candidates who thrive in a fast-paced administrative environment and enjoy problem-solving.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Schedule and dispatch vehicles, drivers, or service personnel according to workload and company procedures</li><li>Monitor communications and update logs accurately</li><li>Respond to incoming calls and requests, providing prompt solutions</li><li>Communicate detailed instructions and updates to staff</li><li>Resolve scheduling conflicts and escalate urgent situations as needed</li><li>Deliver exceptional customer service by phone and email</li><li>Collaborate with internal departments to maintain workflow efficiency</li></ul><p><br></p>
<p>The <strong>Program Coordinator</strong> is responsible for supporting the planning, implementation, and evaluation of nonprofit programs and services. This role acts as a liaison between staff, volunteers, and community partners, ensuring smooth operations and alignment with the organization’s mission. The Program Coordinator manages program logistics, maintains records, monitors outcomes, and contributes to outreach efforts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with program managers and leadership to plan and execute program activities and events.</li><li>Coordinate daily program operations, including scheduling, communications, and resource allocation.</li><li>Maintain accurate records and prepare regular reports on program performance and impact.</li><li>Support recruitment, training, and supervision of volunteers and/or program participants.</li><li>Assist with budget tracking and ensure timely purchasing of supplies and services.</li><li>Develop and maintain relationships with community organizations, partners, and stakeholders.</li><li>Track program outcomes and gather feedback for continuous improvement.</li><li>Promote programs through outreach, social media, and participation in community events.</li><li>Uphold the organization’s values of diversity, equity, and inclusion across all program activities.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Coordinator to join our team in Columbia, Maryland. In this long-term contract role, you will support key leadership in managing administrative functions, client records, and electronic health systems. This position is ideal for someone with strong organizational skills and a proactive approach to handling multiple priorities.</p><p>Primarily remote, with the occasion of being in office at client's Columbia location.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to senior leadership, including the Vice President of Behavior Support Services and directors within the department.</p><p>• Manage and maintain electronic health records and organizational files for a large client base.</p><p>• Assist clinicians with scheduling and coordinating their caseloads effectively.</p><p>• Handle inbound communications, such as phone calls and emails, with professionalism and promptness.</p><p>• Organize and maintain calendars, ensuring meetings and appointments are scheduled accurately.</p><p>• Prepare reports and documentation as needed to support departmental operations.</p><p>• Utilize Microsoft Excel and other software tools to streamline administrative tasks.</p><p>• Ensure accuracy and confidentiality when handling sensitive information.</p><p>• Monitor and manage office supplies and resources to support daily operations.</p>
Essential Job Duties:<br><br>Create monthly invoices, process contributions and route contracts.<br>Communicate with members regarding financial contributions and event registrations.<br>Coordinate member retention and recruitment for special events.<br>Create and maintain database records and departmental financial reports.<br>Research prospects for fundraising.<br>Curate and edit submissions for membership directory.<br>Manage website content for the development department.<br>Provide support to the development department on projects as needed.<br>Qualifications<br>High school diploma or G.E.D. required, bachelor's degree preferred.<br>Minimum of 2 or more years’ work experience in an administrative position, preferably for a nonprofit or professional association.<br>Excellent organizational, verbal, and written communication skills.<br>Ability to maintain confidentiality, professionalism, composure, and discretion<br>Ability to provide high-level customer service, respond quickly to requests, anticipate members’ needs, and maintain a positive attitude.<br>Must be detail-orientated, mission-focused and the ability to work in a team.<br>Project management with ability to manage multiple projects simultaneously and meet specified timelines.<br>Proficiency in Microsoft Office Suite applications, especially Word and Excel. Prior database experience is preferred. Prior Netforum experience is strongly preferred.<br>Prior financial experience is beneficial.<br>Junior campaign fundraising experience preferred.