<p><b>Desktop Support Analyst</b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.</li><li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li><li>Perform on-site updates, Configuration changes, or Software installations.</li><li>Provide on-site technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li></ul>
<p>We are partnering up with a client in Austin looking for a skilled Help Desk Tier II/Desktop Support Analyst. In this contract role, you will be responsible for providing technical assistance and resolving issues related to desktop systems, software, and applications. This position requires troubleshooting abilities and a customer-focused approach to ensure end-user satisfaction. This position is onsite Monday-Friday, 8am-5pm, for 6-8 weeks.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support for technical issues related to desktop systems, software, and applications.</p><p>• Manage Active Directory accounts, including user creation, modification, and access permissions.</p><p>• Troubleshoot and resolve hardware and software problems across Microsoft Windows environments.</p><p>• Respond to service desk tickets promptly, ensuring accurate documentation of solutions and updates.</p><p>• Assist users with basic troubleshooting for network connectivity, printers, and other peripherals.</p><p>• Perform system updates and maintenance to ensure optimal performance.</p><p>• Collaborate with team members to address complex technical challenges.</p><p>• Educate and guide users on best practices for utilizing system tools and applications.</p><p>• Maintain detailed records of technical issues and resolutions for future reference.</p><p>• Ensure compliance with company policies and security protocols during support activities.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
Minimum Requirements<br><br>Bachelor’s degree from an accredited college or university.<br>Two (2) years of experience focused on systems analysis, database management, application development, and operating systems.<br>Must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the candidate.<br>Preferred Qualifications<br><br>Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical discipline.<br>Experience with Skyward Qmlativ.<br>Two (2) years’ experience with Texas school district Student Information Systems (TSDS).<br>Knowledge, Skills, and Abilities<br><br>Strong analytical and problem-solving skills in systems analysis and design.<br>Demonstrates a commitment to quality service, professionalism, and diplomacy when working with all levels of personnel.<br>Proven ability in project management, staff development, organization, and strategic planning.<br>Skilled in defining, communicating, and validating business and technical requirements.<br>Performs effectively under pressure, managing multiple priorities with accuracy and timeliness.<br>Exceptional written, verbal, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.<br>Proficient in creating and modifying SQL and PowerShell scripts, and experienced in administering Microsoft Servers, SQL Server databases, and identity management systems.<br>Essential Functions/Key Responsibilities<br><br><br>System Administration & Support:<br><br>Administers and supports district information systems and applications, including the Skyward Qmlativ Student Information System and Skyward Business Information System.<br>Develops, maintains, and enhances integrations between the district’s student, HR, and business information systems to ensure seamless data exchange and accuracy.<br>Troubleshoots and resolves operational issues, identifying root causes and implementing effective, long-term solutions.<br>Prepares and maintains detailed documentation of system configurations, program development, and procedural guidelines to promote consistent and efficient system use.<br>Data Management & Analysis:<br><br>Gathers and analyzes user requirements to design and implement effective, functional system solutions.<br>Applies advanced analytical skills to develop end-user tools and processes that enhance operational efficiency.<br>Maintains a high level of accuracy and attention to detail by identifying, troubleshooting, and resolving data integrity issues within databases.<br>Utilizes expertise in relational databases and standard query languages (e.g., SQL Server) to extract, analyze, and interpret data for decision-making.<br>Assesses district-wide data management needs and establishes, implements, and maintains database standards and best practices.<br>Ensures data integrity, privacy, and security in compliance with district policies and applicable state and federal regulations, including FERPA and HIPAA.<br>Develops and administers a security roles and responsibilities matrix to manage user access across district systems and applications.<br>Data Systems Coordination and Process Improvement:
<p><strong>Desktop Support Technician</strong></p><p>Austin, TX | On-site | Contract-to-Hire</p><p><br></p><p>We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via chat and phone</li><li>Create, update, and maintain accurate support tickets with detailed notes</li><li>Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity</li><li>Resolve login and MFA-related challenges</li><li>Utilize remote support tools to diagnose and resolve tablet issues</li><li>Use internal knowledgebase articles to provide quick, reliable solutions</li><li>Apply effective triage skills and route cases appropriately</li><li>Identify recurring issues and report trends to leadership</li></ul>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Buda, Texas. This role involves managing customer billing, ensuring accurate payment processing, and supporting financial reconciliations. The ideal candidate will thrive in a fast-paced environment and bring strong organizational skills to maintain smooth operations.<br><br>Responsibilities:<br>• Prepare, issue, and verify customer invoices across multiple entities to ensure accuracy and completeness.<br>• Record and validate payments and transactions related to accounts receivable, maintaining meticulous records.<br>• Organize and retrieve accounts receivable documentation, ensuring accessibility and compliance.<br>• Perform timely reconciliations of bank accounts and credit card statements on a monthly basis.<br>• Assist in month-end and year-end accounting closures while adhering to strict deadlines.<br>• Collaborate with the collections team to manage and follow up on outstanding payments.<br>• Support billing functions and resolve discrepancies to maintain accurate client accounts.<br>• Monitor and manage cash applications to ensure proper allocation of funds.
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence.<br><br>Responsibilities:<br>• Develop and implement IT strategies that align with organizational goals and manufacturing operations.<br>• Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies.<br>• Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks.<br>• Design and scale IT and OT architecture to support operational efficiency and innovation.<br>• Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships.<br>• Collaborate with cross-functional teams to support data analytics and informed decision-making.<br>• Build and lead a high-performing technical team, ensuring effective collaboration with external vendors.<br>• Drive project and change management initiatives to improve processes and systems.<br>• Ensure robust risk management and compliance practices across IT and OT systems.<br>• Engage frequently on-site with shop floor teams to address operational technology needs.
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
