We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Customer Service Representative to join our team in Alpharetta, Georgia. In this role, you will provide exceptional support to customers by addressing their inquiries, managing orders, and resolving issues effectively. This is a Contract position offering a dynamic opportunity to contribute to both B2B and B2C interactions.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide accurate information regarding products and services.<br>• Process customer orders promptly and ensure all details are correctly entered into the system.<br>• Address and resolve customer concerns, escalating issues to the appropriate department when necessary.<br>• Route calls to the correct internal teams to ensure a seamless customer experience.<br>• Utilize CRM tools, such as Salesforce or SAP, to manage customer interactions and maintain accurate records.<br>• Deliver attentive and courteous service to both B2B and B2C customers.<br>• Collaborate with internal teams to address customer needs and ensure timely resolutions.<br>• Maintain knowledge of company products and services to provide informed solutions.<br>• Support the manufacturing industry by understanding specific customer requirements and delivering tailored assistance.
<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul>
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and resolve issues related to billing, enrollment, and account management.</p><p>• Process claims, contractor invoices, and fulfillment requests with precision and efficiency.</p><p>• Collaborate with internal teams and external vendors to address and resolve account-related concerns.</p><p>• Maintain accurate and up-to-date records while adhering to established procedures and policies.</p><p>• Ensure compliance with relevant regulations and company guidelines in all account-related activities.</p><p>• Communicate effectively with customers, providing clear and attentive assistance.</p><p>• Participate in training sessions and development programs to enhance customer service skills.</p><p>• Support financial and operational functions by managing accounts and processing invoices.</p><p>• Handle customer complaints with care, ensuring prompt resolution and satisfaction.</p><p>• Assist in project-specific tasks as needed, ensuring timely and accurate completion.</p>
We are seeking a detail-oriented and organized Receptionist to join our team in Sandy Springs, Georgia. In this contract-to-permanent role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and a welcoming atmosphere. The ideal candidate will excel in managing multi-line phone systems and provide excellent support in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a positive first impression.<br>• Handle incoming calls efficiently using a multi-line phone system, directing inquiries to appropriate departments.<br>• Manage switchboard operations for phone systems with 1 to 10 lines.<br>• Respond to inbound calls promptly and courteously, addressing questions or concerns.<br>• Provide administrative support as needed, including scheduling and organizing documents.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Assist with part-time receptionist duties and collaborate with team members to ensure smooth operations.<br>• Ensure accurate documentation and communication of messages to relevant staff.<br>• Monitor and manage office supplies within the reception area.<br>• Uphold confidentiality and security protocols in handling sensitive information.
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
