<p>Robert Half is hiring! </p><p>We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.</p><p>• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.</p><p>• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.</p><p>• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.</p><p>• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.</p><p>• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.</p><p>• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.</p><p>• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.</p><p>• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.</p>
